Head of Outbound

Are you an experienced senior leader ready to take full ownership of outbound warehouse performance? We’re recruiting for a full‑time, permanent Head of Outbound, working Monday to Friday, 08:00–16:00, leading a high‑volume operation where accuracy, safety and service are essential. If you’re driven, people‑focused and confident managing complex outbound flows, this could be your next big step.

In this role, you’ll lead outbound functions end‑to‑end — from order release through to picking, packing, loading and carrier handover — ensuring all dispatch operations run efficiently and meet customer expectations.

Pay, benefits and more:

You’ll receive a salary of up to £68,500, plus 33 days annual leave, a company‑sponsored pension scheme, life assurance, 24/7 access to an online GP and a comprehensive employee assistance programme. You’ll also benefit from our MyBenefits platform, giving you access to high‑street discounts, cashback opportunities, a cycle‑to‑work scheme and more.

What you’ll do on a typical day:

• Lead and optimise outbound operations to ensure on‑time, accurate dispatch of customer orders
• Manage daily outbound capacity, wave planning and resource allocation
• Coach, develop and support Shift Managers and outbound teams to drive performance
• Ensure compliance with H&S standards, investigate incidents and implement corrective actions
• Identify process improvements, remove bottlenecks and drive continuous improvement initiatives

What you need to succeed at GXO:

• Strong background managing outbound warehouse or distribution operations
• Proven people‑leadership experience, with the ability to motivate and develop teams
• Understanding of operational KPIs, resource planning and high‑volume logistics environments
• Excellent communication skills and the ability to build strong relationships across teams
• A proactive, solution‑focused mindset with strong safety awareness and commercial understanding

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.