Operations Manager

Are you a proven leader who thrives in a warehouse environment? Does motivating and developing a team come naturally to you? Would you like to put this experience to use with an ambitious and growing operation at the forefront of their industry? This isn’t just a great job opportunity; this is an M&S job opportunity!

We are looking for an Operations Manager to join our flagship M&S Clothing & Home site in Bradford. You’ll be responsible for delivering operational excellence in efficiency, quality and cost for your area and team, through the development of people, processes, facilities, and deployment of best practices.

This is a full time, permanent position, predominately working on the nights rotation (19:00 - 07:00). Our team align to a short week, long week working pattern, 12-hour shifts, averaging a 3.5 working days per week.

Pay, benefits and more:

You’ll be paid a salary of up to £53,000.00 per annum. You’ll also receive 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work-life balance. You’ll have access to private healthcare, a dental plan, a workplace pension, our GXO University which provides you the opportunity to learn new skills and gain qualifications at a pace that you’re comfortable with. Plus, many other perks such as a variety of high street discounts, a cycle to work scheme and our continued focus on internal promotions, over 55% last year!

What you’ll do on a typical day:

• Ensure all operational activities are executed efficiently, meeting daily performance and service level targets by monitoring and tracking order fulfilment processes, including picking, packing, and shipping, to ensure accuracy and timeliness
• Supervise and motivate your Team Managers, ensuring alignment with Cost and Service Kpis and SLAs are achieved
• Provide training and coaching to staff on process improvements, quality standards, and safety practices
• Identify and implement process improvements to enhance efficiency, reduce costs, and improve quality and customer satisfaction
• Support the culture of continuous improvement, ensuring your managers are working on improvement projects and delivering change outside of peak

What you need to succeed at GXO:

• Previous experience in a similar role within warehouse operations, preferably in an Ecommerce environment
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and engage a team
• Ability to analyse data, identify trends, and make data-driven decisions
• Proficient in warehouse management systems (WMS), Microsoft Office Suite (Excel, Word, PowerPoint), and data analytics tools

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.