Operational Manager

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. We know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Role Overview

We are seeking an experienced Operational Manager who will be reporting directly to the Site Manager, the Operations Manager will be responsible for ensuring safe, efficient, and cost-effective warehouse operations while delivering high service levels and operational excellence. The role requires strong leadership, people management, and operational planning capabilities, with a focus on productivity, quality, continuous improvement, and employee engagement.

Your responsibilities will include:

• Operations Management of a high-volume warehouse (more than 200 HC)
• Lead and manage all day-to-day warehouse operations, including inbound, put away, picking, packing, shipping, returns, and inventory control.
• Ensure operational targets related to productivity, accuracy, service level are achieved
• Monitor workflow and allocate resources effectively to meet changing business demands.
• Ensure compliance with company procedures, operational standards, and customer requirements.
• Conduct regular performance reviews, regular team sessions and continuous team motivation
• Support workforce planning, recruitment, onboarding, and daily planning of HC according to forecast and volumes
• Ensure full compliance with health and safety regulations, company policies, and warehouse procedures.
• Monitor and analyze operational KPIs such as productivity, order accuracy, stock accuracy, labor utilization, and customer service performance.
• Prepare regular operational reports for the Site Manager

To excel in this role, you'll need:

• Strong knowledge of warehouse operations, inventory management, and fulfillment processes
• Experience with WMS systems
• Proven experience managing large operational teams
• Ability to work in a fast-paced and dynamic environment.
• Advanced Excel skills
• Advanced English skills preferred.
• Continuous Improvement Mindset
• Results Orientation

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. 

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.