Continuous Improvement Manager

Are you passionate about improving processes and driving operational excellence? Do you enjoy identifying opportunities to make businesses run more efficiently and effectively? Can you lead change, engage stakeholders, and deliver measurable improvements that make a real difference?

We are looking for a Continuous Improvement Manager to join our M&S site in Peterborough. You will identify opportunities to enhance operational performance, optimise workflows, and drive sustainable improvements across our growing business. Working across warehousing, logistics, fulfilment, and operational processes, you will lead initiatives that improve productivity, quality, service, and cost efficiency. Through process mapping, operational analysis, capacity planning, and data-driven decision making, you will identify and eliminate waste, improve process flow, and deliver measurable business results. This is a highly visible role, partnering with teams across the organisation to embed a culture of continuous improvement and operational excellence.

This is a full-time, permanent role, working onsite, Monday to Friday, 08:00 to 16:00 or 09:00 to 17:00. We are happy to consider either of these shifts.

Pay, benefits and more:

We’re looking to offer a salary of up to £52,684.00 per annum and 33 days annual leave (including bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! 

What you’ll do on a typical day:

• Lead continuous improvement projects from initiation through to successful implementation, ensuring measurable business benefits are achieved
• Analyse and map end-to-end operational processes, identifying inefficiencies, bottlenecks, non-value-added activities, and opportunities for improvement
• Develop and implement improvement strategies that enhance productivity, workflow efficiency, quality, service performance, and cost-effectiveness
• Use operational data and performance metrics to identify trends, measure success, and present recommendations to key stakeholders
• Build strong relationships with internal and external stakeholders to gain buy-in, drive change, and ensure all improvements are safe, compliant, and sustainable

What you need to succeed at GXO:

• Proven experience in continuous improvement, industrial engineering, operational excellence, or process optimisation within logistics, supply chain, fulfilment, manufacturing, or a similar operational environment
• Strong knowledge of Lean methodologies, process mapping, workflow design, value stream mapping, root cause analysis, and waste elimination techniques
• Excellent analytical and problem-solving skills, with the ability to assess operational performance and develop practical, data-driven solutions
• Strong communication, stakeholder management, and influencing skills, with the ability to engage confidently at all levels of the organisation
• Experience improving operational processes, labour utilisation, productivity, capacity, and workflow efficiency within a fast-paced environment; Lean Six Sigma experience would be advantageous

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.