IT Service Desk Analyst

Do your Customer Service skills match your IT knowhow? Are you organised, self-motivated and adaptable? Can you prioritise a variable workload? If so, this may be the role for you.

Here at GXO, we are looking for a IT Service Desk Analyst to join the team at our friendly team in Chippenham. The role provides 1st line IT technical support, taking ownership of the incident through to resolution. The Service Desk builds rapport with customers and creates a positive impression delivering the best possible customer service.

This is a full time, permanent position, working Monday to Friday, Hours of work are between 7 am and 7 pm, with a rotating shift pattern of 07:00 – 15:30 and 08:30 – 17:00

Pay, benefits and more:

We’re looking to offer a salary of £27,000.00 and 25 days annual leave (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

• Monitor support ticket queues ensuring incidents are actioned in line with SLA’s
• Support Head Office staff in Chippenham, Smart Meeting rooms and Hot Desks
• Maintain support tickets correctly and keep the client updated with progress every day
• Ensure any Incidents or Service Requests that cannot be resolved by the Service Desk are escalated appropriately
• Occasionally attend tech bar initiatives at locations/Sites around the country assisting users with IT issues

What you need to succeed at GXO:

• Proactive individual able to work in a fast-paced and constantly changing environment
• Excellent and demonstrable interpersonal and communication skills, both verbally and written
• Customer focussed attitude with positive approach
• Excellent telephone manner, listening and empathy skills
• Problem solving and diagnostic skills

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.