Payroll Operations Business Analyst - 12 Month FTC

Are you a payroll expert who thrives on accuracy, control, and accountability? Do you enjoy owning complex payroll transitions and confidently challenging outcomes to protect delivery? Are you ready to lead a critical outsourced payroll programme with real visibility and impact?

Here at GXO, we’re looking for an experienced Payroll Operations Business Analyst to take ownership of a high‑profile payroll transition and ongoing delivery for the WDG Group.

This 12‑month fixed‑term role combines hands‑on payroll operations expertise with strong analytical and stakeholder management skills. You’ll play a pivotal role in transitioning multiple payrolls to Zellis, overseeing parallel runs and stabilisation, and then running the outsourced payrolls until handover to a new buyer.

Supporting payrolls of just over 2,000 employees across monthly, weekly, and lunar cycles, you’ll act as the bridge between Payroll, HR, Finance, Technology, and the outsourced provider, protecting payroll delivery, maintaining controls, and ensuring compliance throughout.

This is a 12 month FTC. You’ll be working Monday to Friday, 09:00 till 17:00 on a hybrid basis with regular travel to our Chippenham and Northampton offices. However, some flexibility is required, this is logistics after all!

Pay, benefits and more:

We’re looking to offer a salary of £60,000 per annum, depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts.

What you’ll do on a typical day:

• Act as the payroll subject matter expert, performing detailed payroll checks, validations, and pre‑pay reviews
• Analyse payroll outputs from in‑house systems and Zellis to ensure accuracy, completeness, and compliance
• Lead and support payroll transition activities including data validation, parallel runs, cutover, and stabilisation
• Manage payroll issues and escalations with Zellis, driving root‑cause analysis and continuous improvement
• Perform reconciliations (gross‑to‑net, variances, controls) and provide clear payroll reporting and insights to stakeholders

What you need to succeed at GXO:

• Strong experience in a payroll operations, payroll analyst, or payroll manager role, with end‑to‑end ownership
• Proven ability to analyse, validate, and reconcile payrolls—ideally of a similar scale (c.2,000 employees)
• Experience working with an outsourced payroll provider (Zellis / ResourceLink highly desirable)
• Confidence managing complex stakeholder relationships and constructively challenging assumptions and outcomes
• A structured, detail‑driven, and resilient approach, comfortable working independently with a small support team

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.