Support Analyst - 12 Month FTC

Are you the person everyone turns to when something needs fixing? Do you enjoy solving problems and keeping things running smoothly? Looking for your first step into IT or Support with a team that values attitude over experience?

Here at GXO, we’re looking for a proactive and curious Support Analyst, on a 12-month FTC basis, to join our friendly team in Chippenham.

This is ideal for someone with a problem‑solving mindset and a willingness to learn. You’ll be at the heart of our Finance Support function, helping manage and triage support tickets, ensuring smooth business processes, and supporting colleagues across the organisation.

With plenty of guidance from experienced team leads, this is a brilliant foundation for building a career in IT support, business systems, or service management.

This is a 12-month fixed term contract. You’ll be working Monday to Friday, 09:00 till 17:00 with a requirement to be in our Chippenham office on a Tuesday & Wednesday each week. However, some flexibility is required, this is logistics after all!

Pay, benefits and more:

We’re looking to offer a salary of £27,000 with 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme.

What you’ll do on a typical day:

• Triage incoming support tickets, ensuring they’re correctly logged and routed to the right support teams
• Check that users have followed self-help steps before escalating their request
• Work closely with SMEs and our outsourced support partner to help resolve incidents efficiently
• Support administrative and auditable processes across Finance, ensuring accuracy and compliance
• Monitor ongoing vendor tickets, keeping them moving and ensuring any on-hold items are valid and up to date

What you need to succeed at GXO:

• A positive, curious attitude and willingness to learn
• Strong organisational skills and the ability to multitask in a fast-paced environment
• A logical, practical approach to problem-solving with great attention to detail
• Good IT skills. Microsoft Office is essential; experience with Halo, ServiceNow or Oracle is a bonus
• A team-focused mindset and the ability to engage confidently with different colleagues and stakeholders

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.