Customer Services Administrator

Are you the go-to person for solving problems with a smile? Do you love keeping things organised and running smoothly? Want to make a real difference in the NHS every single day?

If you said yes, then we’d love to hear from you!

Here at GXO, we’re looking for x2 detail-oriented and proactive Customer Services Administration Supports to join our National Customer Service Team based in Alfreton. You’ll play a key role in ensuring our service to NHS customers is smooth, accurate, and responsive – helping healthcare professionals get what they need, when they need it.

These are full-time, permanent positions. You’ll be working Monday to Friday, covering the hours of either 08:00 till 16:00 or 09:00 till 17:00.

Pay, benefits and more:

We’re looking to offer a salary of up to £25,416.49 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! 

What you’ll do on a typical day:

• Logging and managing customer enquiries via our call management system
• Investigating and resolving issues within agreed service guidelines
• Coordinating urgent orders and stock requests across departments
• Managing returns and credits with a keen eye for details
• Advising on product alternatives and placing orders on their behalf

What you need to succeed at GXO:

• Excellent communication skills – written and verbal
• Strong planning and time management abilities
• A team player with a customer-first mindset
• Confident using IT systems (Word, Excel; bespoke systems are a bonus)
• Previous experience in a customer service or admin support role

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.