Operations Support Manager

Are you experienced in transport operations and ready to operate at a national, strategic level? Do you enjoy leading projects, improving processes and turning data into meaningful commercial outcomes? Looking for a role where you can influence how a large retail transport network operates end‑to‑end?

GXO is currently seeking a talented and commercially minded Operations Support Manager to join our B&Q contract. This is a national role, reporting to the Account Director, where you will lead customer and operational projects, drive continuous improvement, and act as a central point of governance across the transport network. You’ll work closely with operational leaders and the customer senior management team to ensure projects are designed, delivered and embedded successfully, with clear ownership, controls and measurable benefits.

This is a full-time, permanent position. You’ll work Monday to Friday, 37.5 hours per week, with up to 50% travel across the network. Flexibility is required, this is logistics after all!

Pay, benefits and more:

You’ll be paid a salary of up to £50,000 per annum, including a weekend shift premium. The role also offers a company car allowance of £450 per calendar month. You’ll receive 26.5 days annual leave (inclusive of bank holidays), as well as the option to buy additional days so you can enjoy a positive work-life balance. You’ll have access to private healthcare, a dental plan, a workplace pension, our GXO University which provides you the opportunity to learn new skills and gain qualifications at a pace that you’re comfortable with. Plus, many other perks such as a variety of high street discounts, a cycle to work scheme and our continued focus on internal promotions, over 55% last year!

What you’ll do on a typical day:

• Lead and deliver customer and operational projects across the B&Q transport network, from solution design through to implementation and handover
• Establish and maintain robust project governance, controls and reporting throughout the project lifecycle
• Drive process improvement and continuous improvement methodologies across the operation
• Act as a single point of contact for accurate PI / CI reporting, tracking benefits, savings and governance
• Work closely with site operations and senior customer stakeholders to identify commercial opportunities and best practice
• Support delivery of a significant savings plan while influencing wider logistics cost and working capital performance

What you need to succeed at GXO:

• Experience in a transport operational environment, preferably with project exposure
• Proven background delivering projects or change initiatives within logistics or supply chain
• Strong commercial awareness with the ability to analyse data and translate insight into action
• Confident stakeholder management skills, able to influence at all levels internally and externally
• Strong decision‑making, accountability and change management capability
• Degree‑level qualification (or equivalent); Project Management / PRINCE qualification desirable

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.