Business Unit Director - GXO ServiceTech

Logistics at full potenial

GXO ServiceTech is a leading specialist in reverse logistics for electronics retailers, manufacturers and insurance providers, with multiple sites across the UK and Europe.

The Business Unit Director (Benelux) is responsible for service and operations across the Benelux for GXO ServiceTech. You will report to all the operational heads of the business units in this area. You are based on-site at a GXO ServiceTech location in Dordrecht.
 

Your key customers are leading suppliers, manufacturers and retailers of Consumer Electronics (including white goods, brown goods, water and air and small domestic appliances).

Focus will be on ensuring smooth operations, optimizing reverse logistics processes for these key customers, and managing teams to meet customer expectations in terms of service quality and efficiency.

What you do on a typical day 

• Reporting to the Managing Director for GXO ServiceTech
• Driving business, with a focus on account management and leadership
• Responsible for profit and loss accountability for the operations and efficiency improvement strategy
• Accountable for delivering KPIs / customer service levels
• Ensure full Health and Safety compliance and promotion of a safe working environment together with our QESH management
• Ability to integrate corporate structure into the business
• Support and lead operational project teams
• Supporting the business strategy in Continental Europe
• Expansion of the on-site / in-home network across Europe
• Presentation of key performance metrics to the Board along with improvement plans
• Management of the senior team
• Leading a team of up to 6 direct reports, indirect of 160-180 approx. employees
• Drive productivity and profit improvement measures
• Liaise with customers and help ensure continued relationship management and enhanced services

What you need to succeed at GXO

• Experienced for a minimum of 10 years in the Consumer Electronics and/or Home Appliance Service Industry
• Experience managing in-home technicians
• Proven results in driving a business forward, having a hands-on approach
• Knowledge of working with warranty claims and the processes around this
• Experience in managing large projects with multiple stakeholders
• Fluent in English and Dutch (verbal and written)
• People management skills, including coaching and leadership
• Willing to travel throughout Europe to visit our sites and customers

What we offer you

• Competitive salary, bonus and a company car
• All business travel expenses are covered
• Working within an international challenging environment

Unlock the potential of your future!

Your work environment

Working at GXO means working in a dynamic and international organization. The ServiceTech Division of GXO has extensive expansion plans and you will form a key part of a dynamic team looking to grow the business.

Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO ServiceTech, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.

GXO ServiceTech and its parent company GXO offers advanced supply chain solutions for the world's most successful companies in many industries, like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).

Want to know more about GXO Logistics and GXO ServiceTech?

Watch the video below or visit our websites www.gxo.com and https://gxo.com/supply-chain-mgmt/gxo-servicetech/

https://www.youtube.com/watch?v=3P7NC8gl3bg

In short, this is the next place you want to work!

For more information, please contact Debbie Haywood, she can be reached at debbie.haywood@gxo.com

Interested?

Apply via the button and leave your recent CV.

Acquisition in response to this vacancy is not appreciated

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.