Applications Support Specialist (2nd line support)

Logistics at full potential

GXO is a leading provider of supply chain solutions, within the world's most successful companies. We are the leaders in managing our customers goods as efficiently as possible with the help of our technologies and services. Our greatest strength is our global team – made up of energetic, innovative people from all disciplines and talents, who make GXO a great place to work.

To support our growing presence in Central Europe, we are looking for an Applications Support Specialist (2nd line support) (m/w/d) to join our team in Dorsten. This is a hybrid position that will require shift work between 7:00 AM and 10:00 PM.

What your day looks like:

• Provide first-line support for WMS Manhattan Active, including user account management, troubleshooting, issue resolution, and escalation when needed.
• Analyze and optimize WMS and operational processes, define application requirements, and assist in implementing system improvements.
• Analyze process dependencies and translate them into system configurations; identify necessary application changes and define related requirements.
• Create and execute test plans to validate new configurations and software releases, ensuring successful implementation and acceptance.
• Monitor and maintain IT infrastructure (e.g. cables, switches, equipment), assist with hardware setup, and maintain an up-to-date IT asset inventory.
• Respond to support requests via phone, email, or helpdesk software; deliver user support and basic IT training with a strong focus on customer service.
• Collaborate with key users, project teams, and external support (3rd/4th line) to ensure high-quality delivery and ongoing system support.

What do you need to be successful:

• A degree in Information Technology, Computer Science, or a related field is preferred.
• Previous experience in a similar position as a Key User or WMS IT Supporter.
• Familiarity with WMS Manhattan Active or similar Warehouse Management Systems is mandatory.
• Overall technical knowledge of IT systems, infrastructure, and applications as well as basic understanding of networking concepts and infrastructure components (e.g., switches, routers, cables).
• Proficiency in using helpdesk software and remote support tools.
• Fluent in English; German language knowledge will be a plus.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills, as well as ability to work independently and as part of a team.

Unlock the potential of your future!

Your work environment

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization. GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries, like e-commerce, food & retail and industrial multinationals.

Our ultimate vision

Create game-changing opportunities for the world’s best companies.

Want to know more about GXO?

Check our YouTube channel: Logistics at Full Potential - YouTube - www.gxo.com

In short, this is the next place you want to work! 

For further information you can contact Weronika Bazylak (Corporate Recruiter), you can reach her on weronika.bazylak@gxo.com        

Interested?

Apply by clicking the button and leave your updated resume.

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GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.