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IT Service Manager

Logistics at full potential 


Our BeNeGe GXO IT Team keeps growing! We’re looking for an IT Service Manager that wants to join us. Sounds good? Keep reading!


We’re looking for a skilled IT Service Manager to ensure the quality of IT services meet the needs of the business, supporting the management of the delivery of services from internal resources as well as third-parties and acting as a service interface between the business and IT.

  • You will work closely with application and infra teams to ensure excellent 24/7 service and support of our infrastructure and applications across the business.
  • You will coordinate Major Incidents and issue communications. You will work closely with the Business to review and report on IT Services based on metrics.
  • You will be working (but not limited) at the IT HO in Eindhoven.


What do you do on a typical day

  • Maintain ITIL-based ownership of incidents inclusive of Major Incidents and facilitate the communication of incident updates to the different stakeholders provided by the support teams.
  • Understand the user experience of systems and act as a liaison between Business and IT. Align service levels and oversee IT service performance accordingly.
  • Maintain ITIL-based ownership of support and services including incident, problem, release, change management processes. Manage initiatives, risks, mitigation plans, KPIs and related reports.
  • Drive continuous improvement of IT service delivery, IT performance and related service management toolset.
  • Manage internal and external service providers.
  • Oversee infrastructure upgrades, modifications and deployments.
  • Design and deliver disaster recovery processes, documentation and manage DR plan, including DR tests to meet business requirements and IT obligations in managing follow up actions and improvements.

What do we offer you?

  • Competitive salary, bonus, company car 
  • Dynamic organization in which development and own input is central 
  • Entrepreneurial, open and informal organizational culture 
  • Working together with a friendly team to achieve a good result 

What you need to succed at GXO

  • Bachelor or Master’s degree in computer science, business or a comparable discipline.
  • A minimum of 3 years experience in a similar role touching various disciplines in IT preferably in a (Contract) Logistics / Supply Chain environment
  • Excellent knowledge in English language, oral and written. German and Dutch language skills preferred.
  • Proactive in recognizing risks and solving issues in close collaboration with the different IT teams and project owners.
  • Previous experience in an ITIL-based Service desk.
  • Experience with Service Now is considered a plus.
  • Not reluctant to work on the weekend when the customer would require/has urgent issues.
  • Must aspire to a culture of service excellence: always putting the customer, our people and our business come first.
  • Experience managing stakeholders.
  • Good communication skills and the ability to explain appropriately at several levels of the organization.
  • ITIL certified.
  • Team player able to work effectively at all levels of an organization.
  • Ability to handle issues in an incident mode. Participation to the workgroup consisting of experts from impacted domains and reporting the course of an incident internally.

Your working environment


Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organisation. 
GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL). 


Want to know more about GXO Logistics?


Watch the video below or visit our website


In short, this is the next place you want to work!


For more information, please contact Patricia Guisado (Corporate Recruiter), who can be reached via email:



Apply via the button and leave your recent CV and cover letter.


Acquisition in response to this vacancy is not appreciated.


GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.