First Line Manager

Are you looking to take the next step in your warehousing leadership career? Do you enjoy working in a fast‑moving environment where quality, customer experience and teamwork are at the heart of what you do? Are you excited by the opportunity to work on a high‑profile luxury retail contract?

Here at GXO, we’re currently recruiting for two First Line Managers (FLM) to join our E‑commerce & Outbound operation in Harlow. You will provide hands‑on leadership to our warehouse teams, driving performance, productivity and service across e‑commerce, retail and wholesale outbound channels.

These are full‑time, permanent roles, working a 4 on 4 off shift pattern, 06:00 – 18:00.

Pay, benefits and more:

We’re looking to offer a salary of £36,436.14 per annum, plus company‑sponsored pension, life assurance, access to our 24/7 online GP service and a comprehensive employee assistance programme.
You’ll also enjoy access to our MyBenefits platform, offering high‑street discounts, cycle‑to‑work scheme, cashback cards, savings schemes and more.

What you’ll do on a typical day:

• Lead, motivate and support your team to deliver safe and efficient outbound operations
• Drive performance across accuracy, quality and productivity targets
• Ensure colleagues follow all site procedures and maintain system integrity
• Communicate effectively with teams, peers and leadership to maintain smooth operations
• Respond proactively to operational challenges, supporting effective daily planning

What you need to succeed at GXO:

• Proven leadership experience within a warehouse, fulfilment or outbound environment
• Ability to coach, develop and motivate teams to deliver high performance
• Strong communication skills, both written and verbal
• Good understanding of warehouse processes and system usage
• Calm, organised approach with excellent attention to detail

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.