Customer Service Supervisor - 1st Shift

Logistics at full potential. 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

1st Shift, Monday - Friday, 7:00am - 3:30pm

We’re seeking a Customer Service Supervisor, that will ensure customer satisfaction at an accelerated service commitment level, as well as lead the performance of a Customer Service Representative (CSR) team to provide maximum productivity and outstanding service. As a member of our team, you’ll have the committed support to excel at your job and the resources to build an exciting career.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Independently perform daily tasks to ensure processes are handled in the most optimal way
• Review individual shipments to ensure processes are followed by service center personnel
• Research mis-shipments, lost orders, orders with non-compliance to determine root cause and preventative action
• Communicate with customers, operations personnel, senior management and vendors to resolve issues around shipments that are not shipped on time or incorrectly
• Support Operations management and CSRs to properly following processes and other operational initiatives
• Work with damages and returns team when shipments involve salvage
• Identify opportunities for improvement and execute action plans to increase efficiency
• Maintain highest standard of customer focus and protection of company’s interest

What you need to succeed at GXO: 

At a minimum, you’ll need:

• 2 years of relevant work experience in a distribution or warehousing environment
• Experience with Microsoft Office (Word, Excel and Outlook) and computerized scanner equipment
• Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends

It’d be great if you also have:

• Bachelor's degree in Logistics or a related field or equivalent related work or military experience
• Experience using a Warehouse Management System (WMS)
• Experience using SAP
• Knowledge of hazardous materials regulations
• Ability to operate with minimal guidance and structure in a fast-paced environment
• Solid critical thinking and planning ability; flexibility to work in a fast-paced environment; ability to dive into the details
• Excellent verbal and written communication skills; ability to communicate information in a clear and understandable manner
• Solid computer, typing and 10-key skills
• Proficiency in Microsoft Office

This job requires the ability to:

• Lift objects of various shapes, sizes and weights
• Stand, sit or walk for extended periods of time
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
• Handle or manage tools or equipment
• Tolerate hot or cold warehouse environments

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.