Lead Analyst, Supply Chain Systems

Logistics at full potential. 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

At GXO Logistics, we invest hundreds of millions in technology every year so that we can continue to provide exceptional solutions for our customers. The Lead Systems Analyst, is vital to supporting the successful execution of GXO IT initiatives by coordinating tasks, aligning resources, driving communications and ensuring timely delivery. This position is ideal for individuals with strong organizational skills, a passion for technology, and a desire to grow in IT project management. 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

• Communicate and collaborate with stakeholders, key users and business process leads to analyze business problems and capture detailed requirements; reconcile conflicts
• Facilitate meetings and workshops that determine process requirements and system changes
• Develop detailed user stories, work plans, deliverables, definitions of overall approaches and mobilization efforts for CRM initiatives
• Work closely with IT teams to validate and ensure proposed solutions meet business requirements; participate in initial validation and testing, and facilitate user-acceptance testing
• Guide and consult with other analysts
• Partner with program and training/communication teams to ensure business readiness for organizational change, and a schedule for impacted processes/systems changes; assist in creating training documentation and delivering train-the-trainer sessions
• Coordinate with cross-functional teams, including developers, designers, and stakeholders, to ensure alignment on production deliverables.
• Monitor release progress, track milestones, update schedules and communicate milestones and changes effectively.
• Identify and address potential risks or issues, escalating them to senior management when necessary.
• Prepare and deliver regular release status reports to stakeholders.
• Support the implementation of release management tools and methodologies.
• Maintain release documentation, including meeting minutes and reports.

What you need to succeed at GXO:

At a minimum, you’ll need:

• Bachelor’s degree in Computer Science, Information Systems, Engineering or a related technical field, or equivalent related work or military experience
• 4+ years of experience with Warehouse Management Systems (WMS) development and implementation
• Implementation and support experience with web-based applications, WMS, Transportation Management Systems (TMS) and small parcel shipment systems
• Expertise and experience in at least one of the following business disciplines: supply chain management, warehousing, transportation or distribution
• Experience using SQL for data analysis, extraction, troubleshooting and reporting
• Thorough understanding of current information systems technologies databases, web-based systems, and system design.
• 2+ of experience in an IT or Technical Project Management
• Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall).
• Proficiency in project management tools such as Jira, Trello, or Microsoft Project.

It’d be great if you also have:

• Certification in project management (e.g., CAPM, PMP, or Scrum Master) is a plus.
• Experience with cloud technologies, cybersecurity, or software development projects.
• Knowledge of ITIL practices or other IT service management frameworks.
• This role has a flexible schedule as needed, including planned and unplanned extended weekday hours, which will include weekends.

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.