Customer Service Liaison Assistant
Are you a team player, customer-oriented and enjoy problem-solving? Do you pride yourself in delivery exceptional customer service? Then this might be your dream job!
At GXO, our customers expect the extraordinary. As a Customer Service Liaison Assistant, you are the vital link between our Waitrose Greenford Fulfilment Centre, our delivery teams, and the customers waiting for their shopping. You won’t just be answering phones; you’ll be solving problems in real-time, ensuring every delivery is a success, and upholding the reputation of one of the UK’s most-loved retailers.
This is a full-time permanent position working any 5 from 7 with shifts of 05:00 to 13:00 and 13:00 to 21:00.
Pay, benefits and more:
We’re looking to offer a salary of £26,435 and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts.
What you’ll do on a typical day:
- Serve as the first point of contact for customers and drivers, handling high‑volume calls and emails with professionalism and empathy
- Resolve delivery issues and complaints using Salesforce CRM, turning challenges into positive customer experiences
- Maintain accurate customer records in full GDPR compliance
- Carry out daily administrative tasks using Microsoft Excel and Word to support performance and delivery tracking
- Promote a strong “Safety First” culture by following Food Safety and Health & Safety guidelines while staying up to date with new products and platform update
What you need to succeed at GXO:
- Proven experience in customer service or a similar customer‑facing role
- Excellent IT literacy, including confident use of Outlook and core Microsoft applications
- Strong communication skills, both internally and when engaging with customers
- Ability to prioritise and manage high‑volume tasks effectively
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.