Customer Service Officer I

Logistics at full potential

As a Customer Service Officer you process orders, dealing with tickets, chat function support, prepare correspondence, and fulfil customers’ needs to ensure customer satisfaction. Research and analyses customer enquiries and complaints received by management.  

• This role will be covering customer queries for the Nordics, but based at our site in Hamina, Finland.   
• Fluency in English and Finnish is required for the role.
• This role is working Monday to Friday flexible day time hours (7am – 3pm/ 8am – 4pm/ 9am – 5pm)

What you do on a typical day – Customer Service Officer

• Understands basic administrative functions of Customer Service area. 
• Able to handle routine customer calls and appropriately escalate complex issues to the next level of management. 
• Must be able to research customer inquiries and resolve issues in a timely manner. 
• Maintain records of all customer interactions and transactions to include all inquiries, comments, complaints, and resolution decisions. 
• Communicating courteously with customers by telephone, e-mail and face-to-face. 
• Investigating and solving customers' problems (these may be more complex or long-standing problems). 
• Producing documentation/written information for customers when requested. 
• Investigating and solving simple customers' problems 
• Able to articulate clearly with other managers to discuss possible improvements to customer service provided. 
• Consciously dealing with the reduction of environmental impact in terms of waste, energy, water, and fuel consumption. 

What you need to succeed at GXO 

• Minimum Required Experience: 1+ years of Operations experience in a similar role 
• Ideally from a logistics or similar environment. 
• Fluent communication skills (verbal and written) in English and Finnish 
• Self-driven and resilient and able to thrive in a challenging environment. 
• Flexibility to support within operations when required. 

What we offer you

A fulltime position in an interesting and challenging environment, where you have the opportunities to develop your own initiatives and to work independently within a team of committed colleagues. 

Unlock the potential of your future! 

Your work environment 

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organisation.  
 
GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).  

Want to know more about GXO Logistics?  
Watch the video below or visit our website  www.gxo.com https://www.youtube.com/watch?v=3P7NC8gl3bg 
 
In short, this is the next place you want to work!  
For more information, please contact Debbie Haywood, she can be reached debbie.haywood@gxo.com 
 
Interested? 
Apply via the button and leave your recent CV  

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GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.