Director, Technology Quality Assurance - Remote


Logistics at full potential. 


At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.


The Director, Quality Assurance (QA), will be responsible for an end-to-end quality assurance program that increases first pass yield and improves overall IT delivery and support.

This is a highly influential role & will report directly to VP, AMAPAC-Technology. This role will manage a team of QA analysts & engineers and partner closely with product and development teams. Continuously evaluates team performance to ensure organizational goals and objectives are met.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.


What you’ll do on a typical day:

  • Provide senior leadership direction on quality assurance strategy, methodology, and processes
  • Manage weekly, monthly, annual end-to-end QA activities
  • Maintain, advocate, and promote a culture driven by quality across the organization.
  • Partner with IT and Business leaders to ensure QA initiatives remain aligned with organizational goals and objectives.
  • Build and foster a collaborative environment both internally and externally with business and IT partners.
  • Build partnership by collaborating across the entire organization
  • Serve as senior level escalation point for matters which require escalation pertaining to quality assurance and testing in the organization.
  • Analyze team performance against organization’s goals & ensure alignment
  • Responsible for governance and adherence to enterprise Software Testing Life Cycle.
  • Manage vendor relationships with the Quality Assurance department.
  • Maintain knowledge of core applications as required to provide direction on testing strategy.
  • Oversee and lead a large team of QA managers and associates across geographies.
  • Direct the professional growth and development of staff
  • Identify, develop, and coach future leaders within the IT organization.
  • Manage resources staffing with availability.

What you need to succeed at GXO:

At a minimum, you’ll need:

  • 10+ years proven experience in building & managing QA programs.
  • Ability to influence without authority & drive change
  • Proven leadership skills with ability to identify and shape future leaders.
  • Expert knowledge of testing best practices and methodologies acquired through a combination of prior work experience and formal training.
  • Experience providing leadership and direction related to the administration and usage of test management software.
  • Knowledge of software QA methodologies, tools, and processes
  • Experience in writing clear, concise and comprehensive test plans and test cases
  • Experience working in an Agile/Scrum development process
  • Experience with performance and/or security testing
  • Hands-on experience with automated testing tools & API testing tools

It’d be great if you also have:

  • 5+ years’ experience leading large & remote teams

We engineer faster, smarter, leaner supply chains.


GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. 

Nearest Major Market: Greensboro