Senior Account Manager - 3PL Operations

Logistics at full potential. 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

THIS POSITION WILL SIT ONSITE AT LEBANON, INDIANA.

We are looking for a dedicated professional with experience managing account relationships that achieve positive results. As the Senior Manager, Account Management - Retail, you will support the day-to-day account relationship activities that can range from tactical to strategic to ensure positive outcomes for both GXO and our customers.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Build and grow excellent customer relationships through shared goals, exceptional performance, open and direct communications, problem solving and collaboration
• Cultivate new opportunities with customers to diversify and expand our core business
• Handle account administrative activities such as collecting account information, maintaining operational dashboards and systems (e.g. Salesforce, BI dashboards, Excel files, etc.)
• Host internal and external conference calls in support of account-related needs
• Support RFQ responses and develop material for pursuits
• Manage special projects and customer ad hoc requests
• Partner with operations leaders to develop and implement customer-facing, consequential solutions that drive strong value for our customers 
• Communicate with senior account leadership to develop and implement selected courses of action
• Lead advanced planning of renewals while identifying additional business to bring into scope; identify upselling opportunities to drive incremental revenue growth in the account

What you need to succeed at GXO:

At a minimum, you’ll need:

• Bachelor’s degree or equivalent related work or military experience
• 6 years of account management experience in supply chain, distribution or warehousing  
• Solid customer relationship management experience and skills 

It’d be great if you also have:

• 10 years of progressive experience in supply chain account management, with a background in warehousing, transportation, retail or E-Commerce
• Experience leading value stream assessments and Lean improvement events (Kaizen events)
• Availability to work during peak shipping seasons and holidays
• General knowledge of warehouse operations, safety, HR, productivity rates, inventory management, Lean thinking, etc.
• Solid customer relationship management experience and skills 
• Strong verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
• Strong project management and time management skills with the ability to multi-task and manage customer expectations
• Proficiency with MS Office and conference call platforms

Travel Requirements:

• Ability to travel up to 35%- 50% of the time.
• Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations.
• Familiarity and ability to comply with TSA security procedures.
• Ability to travel domestically via road, rail and air as required for the role and pursuant to Company travel and expense requirements.

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.