Head of Operations

Shape the Strategic Direction of GXO Lelystad as Head of Operations

As GXO continues its growth journey and strengthens the capabilities of one of the most advanced distribution centres in the Netherlands, we are looking for an experienced and visionary Head of Operations. Together with your fellow Head of Operations, you will oversee the full 24/7 operation and lead a team of 12 Operations Managers responsible for delivering world-class performance in a fast-paced, highly automated environment.

This is a unique opportunity to influence the operational strategy of a major logistics hub, ensure flawless daily execution, and drive continuous improvement across a multidimensional, high-volume operation. If you are ready to lead at scale and build the future of logistics excellence, this role is for you.

What your week will look like as a Head of Operations

• Provide strategic and operational leadership for all warehouse outbound, dispatch and related activities, ensuring safe, compliant and consistent execution across all three rotating shifts
• Lead, coach and inspire 12 Operations Managers and their teams, ensuring clarity of expectations, performance development and strong succession pipelines
• Drive site-wide performance management, using KPIs, data and analytics to identify bottlenecks, optimise processes and deliver sustainable improvements
• Enable standardisation, LEAN and continuous improvement, ensuring operational processes scale effectively with growth and automation levels
• Translate customer and business requirements into clear operational actions, working closely with internal departments, senior leadership and the customer’s operational teams
• Oversee resource planning and labour strategy, balancing workforce needs, productivity goals and cost efficiency for a 24/7 environment
• Champion safety, quality and compliance, maintaining high standards across all operational areas and fostering an inclusive, engaged and high-performing culture
• Act as a key member of the site leadership team, partnering daily with your fellow Head of Operations, Site Director and support functions to drive execution of the site’s strategic agenda
• Represent Operations in cross-functional initiatives, such as automation deployments, change programmes, customer reviews and continuous improvement projects

What we offer you

• A pivotal leadership position at one of the largest and most advanced GXO sites in Europe, with significant influence on its strategic direction
• A competitive compensation package aligned with senior leadership responsibilities, including a leasecar, bonus and comprehensive benefits
• Clear pathways for senior career development within GXO’s European and global network
• A winning culture focused on people, safety, teamwork and operational excellence
• Access to an excellent company restaurant with daily fresh meals prepared by professional chefs at low cost

What we are looking for

• A bachelor’s or master’s degree in logistics, supply chain, engineering or business
• Extensive operational leadership experience (8+ years) in a complex, high-volume logistics, supply chain or manufacturing environment
• Proven ability to lead leaders — including developing and managing large teams (350+ indirect), ideally with exposure to automation and multidimensional operations
• Strong communicator with the ability to influence stakeholders at all levels, in both Dutch and English (Spanish language is a plus)
• A strategic thinker with a hands-on mentality: able to zoom out to define direction, and zoom in when operational situations require it
• High resilience, decisiveness and a data-driven approach to problem-solving and continuous improvement
• Strong financial, analytical and reporting skills, with the ability to translate insights into actionable operational decisions
• A collaborative, people-focused leader who builds trust, drives engagement and creates a safe, positive work environment

Your work environment

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics oversee their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organisation. 

 GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries, like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +50 different locations with its headquarters in Eindhoven (NL). 

Ready to lead the way?

Apply via the button and leave your recent CV and motivation and let’s explore your future at GXO together.
If you have any questions about the role, feel free to contact Amroe Gomaa, Corporate Recruiter, via amroe.gomaa@gxo.com

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.