Teamleader - Quality Customer Service

Logistics at full potential

Are you a quality-driven professional ready to combine the advantages of a global multinational with the energy of a fast-growing environment? Do you want to take the next step in your career and help build a high-performance Quality Department for a world-renowned fast fashion brand?

For our Quality Control team in Lelystad, we are looking for a Team Leader – Quality Control to jointly lead a team of 10 specialists, together with another experienced team leader.

What you do on a typical day

As a Team Leader in Quality Control, you ensure that all garment quality standards of our global fashion client are consistently met. You will coordinate daily activities, support your team, and keep direct continuous communication with the buyers and quality team located at the brand’s headquarters.

Your tasks will include:

Team Leadership & Coordination

• Co-lead a team of approximately 10 Quality Controllers together with another team leader
• Plan, coordinate, and follow up on daily quality activities and workload
• Train, mentor, and evaluate team members to ensure high performance and skill development
• Promote a proactive, solutions-oriented mindset within the department

Quality Control & Technical Tasks

• Oversee and participate in garment checks, including inspection of reworks (ironing, steaming)
• Validate tests and ensure all products meet the brand’s quality standards before distribution
• Evaluate and select optimal ironing and finishing methods, reporting quality incidents
• Manage quality incidents and coordinate with the Client quality/buying team to resolve issues
• Review samples, define parameters, and communicate specifications with workshops
• Confirm garment finish, measurements, and compliance with technical requirements
• Provide training on new finishes, quality standards, and updated parameters
• Control incoming goods using internal tools and digital applications

Communication With Headquarters

• Maintain tight, structured communication with the buyers and quality teams at HQ
• Report issues, follow up on incidents, and align on quality expectations and improvement
• Act as the main point of contact for technical quality discussions and daily updates

What we expect from you

Experience & Knowledge

• Strong professional background in garment quality control, garment construction, and finishing
• Experience in team leadership, ideally in a fast-paced or fashion-related environment
• Knowledge of industrial ironing processes, garment treatments, and textile handling

Skills & Competencies

• Fluent in English and Spanish (spoken and written) required
• Excellent communication and coordination skills, especially with international teams
• Strong analytical mindset with the ability to identify issues and define corrective actions
• High level of responsibility, accuracy, and professional critical judgment
• Proactive, self-driven, and results-oriented mindset
• Good command of Microsoft Office, especially Excel

Other Requirements

• Availability of working in shifts
• EU driving license

What we offer

• A role with significant responsibility, variety, and daily challenges—no day is the same
• A dynamic and growing organization where your input and ideas truly matter
• A motivated team with strong ambitions for continuous improvement
• A positive and engaging work atmosphere at site and within your department
• Competitive salary and opportunities for long-term development within GXO

Your work environment

Working at GXO Logistics means being part of a dynamic international company with room for personal development and growth. At GXO, your success is in your hands—you will face new challenges every day, supported by a team and a structure that encourages continuous learning and achievement.

GXO Logistics provides advanced supply chain solutions for some of the world’s most successful brands across multiple industries, including e-commerce, retail, food, and industrial sectors. With over 30 locations in the BeNe region, GXO offers countless opportunities to grow your career.

Want to know more about GXO Logistics?

Watch the video below or visit our website  www.gxo.comhttps://www.youtube.com/watch?v=3P7NC8gl3bg

In short, this is the next place you want to work!

For more information you can contact Sharon Bird, Corporate Recruiter, who can be reached via Sharon.bird1@gxo.com

 Interested?

 Apply via the button and leave your recent CV

Acquisition as a result of this vacancy is not appreciated.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.