Senior CRM Systems Manager

Drive innovation at GXO Logistics as our CRM Systems Manager - leading the design and delivery of cutting-edge Salesforce solutions that power business growth.

We’re looking for a visionary CRM Systems Manager to take charge of our dynamic CRM ecosystem—built around Salesforce Sales Cloud, Service Cloud, Data Cloud, Tableau, and more. In this high-impact role, you’ll drive strategic design, implementation, and support of CRM solutions that power our business forward.

In addition, you will provide technical leadership, guidance, and support to the team to deliver high-quality, scalable, and efficient solutions, in addition to acting as a mentor to peers and junior developers. You will be based out of our central offices in either London or Northampton, and we do ask for flexibility as you will be required to travel as and when needed.

Pay, benefits and more:

We’re looking to offer a highly competitive salary & attractive benefits package which will be discussed further during telephone interview. Your benefits pack includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! 

What you’ll do on a typical day:

• By acting as IT’s single point of contact leader for all elements of the global CRM Systems landscape   you will be responsible for Proactively suggesting, promoting and implementing ways to improve the service to end users, either via application improvements or process changes
• Engage with stakeholders across the organization to align priorities, communicate solution design trade-offs and recommendations, and build and execute CRM platform roadmaps and delivery plans
• Lead user workshops to validate requirements, confirm and negotiate specifications, verifying adherence to requirements in delivered solutions
• Own the responsibility for the application configuration, liaising with technical teams to determine effort, feasibility, scheduling, etc.
• Manage 3rd party supplier resources, in order to secure the delivery targets
• Oversee the daily operations of the CRM development team to ensure the functionality, availability, and security of the systems, data, backups, and communications are operational; troubleshoot and remediate issues that arise

What you need to succeed at GXO:

• A high level of experience across multiple Salesforce products (e.g. Sales, Service, Marketing, Einstein Analytics, Tableau, Commerce, MuleSoft, Pardot, etc.) with a depth of expertise in specific clouds
• Expert in Salesforce out of the box configuration including Data Model Security and Process Automations, database design, configuration, process builders, workflows, and database design
• Strong technology leadership with outstanding presentation, communication, and facilitation skills
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies, systems architecture, and expert ability to design scalable performance-driven solutions
• Experience with Python or Java programming and understanding of object-oriented concepts, abstraction/inheritance, as well as experience with object-oriented languages

 We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.