Head of Outbound Operations
Can you lead large-scale outbound operations while driving continuous improvement across a fast-paced, high-volume environment? Do you thrive on solving complex operational challenges with data, automation, and smart deployment of people and processes? Are you motivated by developing high-performing teams and delivering exceptional results?
Here at GXO, we’re looking for a Head of Outbound Operations, you will pay a pivotal role in ensuring that our operational performance, efficiency, and safety standards are delivered to the highest level at our Primark site in Lutterworth. Reporting to the General Manager, you’ll lead the outbound function, optimise our processes, and champion culture of continuous improvement and operational excellence.
This is a full-time, permanent role. You will be working Monday to Friday, 09:00 till 17:00. However, flexibility is required, this is logistics after all!
Pay, benefits and more:
We’re looking to offer a salary of up to £60,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
What you’ll do on a typical day:
- Lead, coach and develop operational teams to achieve quality, compliance and performance targets
- Promote a culture of hazard reporting, safe equipment use, and workplace organisation using 6S principles
- Drive Lea, Kaizen, and Six Sigma initiatives to enhance operational performance
- Lead the adoption of workflow automation, dashboards and digital tools
- Support customer review meetings and operational reviews with the General Manager
- Set SMART objectives, conduct regular reviews, and drive succession planning
What you need to succeed at GXO:
- Proven experience in a similar operational leadership role, including P&L responsibility
- Successful track record of driving customer satisfaction and maintaining strong client relationships
- Extensive management experience in a diverse eCommerce environment (automation desirable)
- High analytical capability: BI tool knowledge is a distinct advantage
- Strong understanding of QHSE requirements and standards
- Experience leading teams through significant change and improvement programmes
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.