Manager, Technology Client Support - Lebanon, IN
JOB TITLE & Employer Name: Manager, Technology Client Support for GXO Logistics Corporate Services, Inc.
LOCATION: 135 Mount Zion Road, Lebanon, IN 46052
JOB DUTIES: Serve as project manager for system implementations, upgrades and support. Define business problems and their system solutions, including analyzing alternatives and ROI. Plan schedules, manage budgets, interface with users, develop implementation plan documents, configure systems, train users and provide post- implementation support. Provide customer support management for internal and external clients according to the company’s customer management process. Determine new business opportunities with existing clients and develop proposals for additional services. 15-1211.00: Computer Systems Analysts
Less than 25% travel to company warehouses within U.S.
REQUIREMENTS: Bachelor’s Degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or closely related degree and 5 years of post bachelor’s progressive experience as a software engineer, or business applications implementation analyst, or IT business analyst, or business applications support manager or related
Experience must include five (5) Years of post bachelor’s progressive experience in all of the below:
1. Advanced SQL query knowledge
2. WMS configuration as well as root cause analysis for functional and technical problems associated with the Warehouse Management, Order Management and Connection Manager applications
3. Integration mapping using XML, EDI, JSON and Flat File
4. Troubleshooting of integration issues between the Warehouse Management, Order Management, Connection Management, and host ERP systems layers.
5. Creation of complex testing scenarios and test cases for validation of integration between the Warehouse Management, Order Management, Connection Management, and host ERP systems layers.
6. Incident Management, including knowledge of ticketing tools, such as Service Now, Jira Service Desk, and Zendesk.
7. Creation of detailed functional design documents for customizations and modifications of the Warehouse Management, Order Management and Connection Manager applications.
SALARY: $ 173,992 /year
CONTACT: Apply at https://jobs.gxo.com/job/
Indicate Req. 370920 when applying
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.