Customer Service Team Leader

Do you have contact centre management experience? Do you excel at customer care? Are you looking for a career rather than just another job? Look no further!

GXO is on the hunt for a passionate and experienced Customer Service Team Leader to join our busy Greene King Site at Trafford Park. As a Customer Service Team Leader, you will be integral in leading a team of customer service advisors across the Trafford Park site. This will involve providing assistance to the Customer Service Manager by keeping them, and the customer, updated on overall performance.

This role is offered on a full-time, permanent basis, working any 5 days from 7, on a rotating shift pattern of 07:00 – 15:00, 09:00 – 17:00 and 11:00 – 19:00, working one in four Saturdays and Sundays in peak.

Pay, benefits and more:

We’re looking to offer a salary of up to £27,000.00 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! 

What you’ll do on a typical day:

• Prepare and plan for team meetings, following up on subsequent actions and putting together team briefs
• Daily communication with team members and Customer Service Manager
• Assist in the recruitment of new Customer Service Advisors
• Respond promptly and thoroughly to incoming emails from both customers and colleagues

What you need to succeed at GXO:

• Change Management experience
• Minimum of 3 years Supervisory/Management experience
• Experience of using Call & Query Management Systems
• Excellent customer-service skills

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.