Incident Coordinator

Are you the person everyone turns to when things get critical? Do you thrive under pressure and keep calm when others can’t? Can you translate complex technical issues into clear, confident updates?

Here at GXO, Inteq are looking for an Incident Coordinator to take ownership of all urgent and high priority incidents across the organisation. In this role, you’ll manage major incidents end-to-end, keep stakeholders informed at every step, drive resolution, and help improve the way the whole business responds to critical situations.

This is a fantastic opportunity for someone from a helpdesk, support, or service environment who’s ready to grow and step into a higher-impact position.

This is a full-time permanent position. You’ll be working Monday to Friday between the hours of 9 until 5:30 with the addition of out of hours and weekend work. However, some flexibility is required, this is logistics after all!

Pay, benefits and more:

We’re looking to offer a salary between the range of £35,000 to £45,000, depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme

What you’ll do on a typical day:

• Owning and coordinating all major (Urgent & High Priority) incidents from start to finish
• Leading incident calls and acting as the central point of contact for internal teams, leadership, and customers
• Capturing detailed documentation, timelines, impact assessments, and contributing to RCA (Root Cause Analysis)
• Ensuring all updates are clear, timely, and consistent, especially in high-pressure situations.
• Working cross-functionally to improve incident response processes and strengthen incident management practices

What you need to succeed at GXO:

• Strong communication skills, especially the ability to explain technical issues clearly to non‑technical stakeholders
• A calm, analytical mindset with confidence in high-pressure environments
• Solid organisational skills and high attention to detail when documenting incidents
• Experience using incident/ticketing tools (e.g., ServiceNow, JIRA, Freshdesk) and understanding ITIL-aligned processes
• A proactive, collaborative approach with a strong sense of accountability and ownership

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.