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Job Title: Lead Instructional Designer, L&D

Location: Global Operating Service Center

Employment Type: Full-Time, Senior-Level

Position Summary:

We are seeking a highly experienced and strategic Learning Program Lead to drive complex, enterprise-wide learning and organizational development initiatives, with a strong emphasis on regulatory compliance and global stakeholder engagement. This role will serve as a critical bridge between our global subject matter experts (SMEs), enterprise stakeholders, and our offshore managed services center, ensuring seamless execution and alignment of learning programs with business objectives.

Key Responsibilities:

- Program Leadership: Lead the design, development, and execution of large-scale learning and organizational development programs, particularly those with regulatory or compliance implications.

- AI Utilization: Leverage AI tools such as Google Gemini, Copilot agents, etc. to craft novel, individualized solutions for various audiences, to put learning in the flow or work.

- Project Management: Apply advanced project management methodologies to plan, execute, and monitor learning initiatives, ensuring timely delivery, budget adherence, and measurable outcomes.

- Stakeholder Management: Build and maintain strong relationships with senior stakeholders across business units and geographies to ensure alignment, buy-in, and successful program delivery.

- Global Collaboration: Partner with SMEs and functional leaders across regions (including Americas, Europe, UK, and APAC) to gather insights, validate content, and ensure cultural and regulatory relevance.

- Vendor & Offshore Oversight: Guide and oversee the work of resources in our offshore managed services center, ensuring quality, timeliness, and alignment with strategic goals.

- Change Management: Drive change management strategies to support adoption and sustainment of learning initiatives across the enterprise.

- Metrics & Reporting: Define success metrics, track program performance, and report outcomes to executive leadership.

Qualifications:

- Experience: 10+ years in learning & development, organizational development, or related fields, with at least 5 years in a senior program or project leadership role.

- Project Management Expertise: Demonstrated success in managing complex, cross-functional projects using formal project management frameworks. PMP, PRINCE2, or equivalent certification is highly desirable.

- Global Exposure: Proven experience working in a global, matrixed organization with cross-cultural teams.

- Stakeholder Savvy: Exceptional stakeholder management and communication skills, with the ability to influence at all levels.

- Regulatory Knowledge: Familiarity with regulatory training requirements in industries such as finance, healthcare, or pharmaceuticals is highly desirable.

- Tools: Growing experience with AI tools and agents to deliver training and development opportunities in novel ways. Proficiency in learning management systems (LMS), collaboration tools (e.g., MS Teams, SharePoint), and project tracking tools (e.g., Jira, MS Project, Monday.com).

Preferred Attributes:

- Clearly articulate in English preferred.

- Experience managing or working with nearshore/offshore teams.

- Strategic thinker with a hands-on approach to execution.

Tech-forward learning architect with focus on individualized learning initiatives made possible through AI.

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