Specialist, EUC Services

Date: 8 Feb 2024

Location: Mumbai, IN

Company: GXO Logistics

Logistics done differently. 

As a Specialist, EUC Services, you will be responsible for taking calls from our users based in US. 

You will also be responsible to work on tickets, create user’s ID’s and monitor alerts. Excellent customer skills is a must. 

 

 

What you’ll do on a typical day: 

  • You will be responsible for taking calls for password resets of login and Email ID’s 

  • Account creations for different applications  

  • Taking remote control of user’s machines and resolving technical issues 

  • Monitoring Solar wind alerts  

  • Taking emergency call and involving the respective teams to troubleshoot the issues 

 

What you need to succeed at GXO: 

At a minimum, you’ll need: 

  • Bachelor’s degree 

  • 2 years of experience in IT support 

  • Proven experience as a Desktop Support Engineer, Technical Support Engineer or similar 

  • Working knowledge of Microsoft Office products and computer peripherals, like printers and scanners 

  • Knowledge of networking and anti-virus programs 

  • Availability to work in 24 by 7 shifts 

  • Excellent verbal and written communication skills 

  • Customer-oriented attitude 

  • Outstanding multitasking and problem-solving capabilities 

 

Be part of something big. 

 

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. At GXO Logistics UK we are Disability Confident Committed as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.