HR Product Specialist

Overview:

Essential part of the new Global Product Owner HR Core structure accountable for the end-to-end management of HR Core Products within GXO, from hire to retire, consisting of operating model, processes, technology and data through the entire lifecycle (strategy, plan, build and run).

GXO are looking for a HR Product Specialist HR Core with experience in a fast-paced environment across multiple geographies, topics and teams. The ideal candidate will have product management experience including strong project management skills in the domain of HR Core with SAP SuccessFactors Employee Central strong knowledge, ideally.

The scope of the role is primarily to support the CE region (but not exclusively) and will work closely with the Product Owner, Process Owners and other HR Product Specialists HR Core as well as the People Services teams and in collaboration with HR Technology.

The role will report to the Global Product Owner HR Core.

Key Responsbilities:

Product Management and Optimization

• Oversee the end-to-end lifecycle of our HR Core solutions (mainly SAP SuccessFactors EC), from requirements gathering, testing to implementation and support.
• Work with the HR Core Process Owners and the People Services teams in the UKI region to understand their needs and translate them into functional product features and improvements (continuous improvement, optimization and new opportunities)
• Manage the backlog of requirements in JIRA in collaboration with HR Technology and represent HR in the CAB process

Process Improvement:

• Work with the Process Owners to identify opportunities for standardizing and optimizing HR Core processes across the UKI region to improve efficiency and maintain a consistent employee experience
• Ensure HR software supports best practices in HR operations and aligns with industry standards.

Maintenance, User Support & Training:

• In collaboration with HR Technology, monitor system performance, troubleshoot issues, and recommend enhancements.
• Act as the primary point of contact for system-related issues, providing timely resolution or escalation when necessary.
• Ensure data accuracy, integrity, and compliance within HR Core systems
• Provide training and support to HR teams and end-users to ensure proper use of HR products.

Experience & Qualifications:

Skills

• Excellent project management skills, with the ability to manage and prioritize multiple projects across different regions and time zones
• Strong cross-cultural communication skills and the ability to collaborate with teams across diverse regions
• Excellent analytical and problem-solving abilities.
• Excellent planning skills
• Works well under pressure with the ability to work at pace in an agile manner delivering outputs in the moment
• Excellent team player with a collaborative approach
• Influence with a positive and professional attitude

Experience

• 7+ years of experience in product management with a focus on HR Core, ideally in a global context.
• Strong knowledge of HR processes and systems, ideally of SAP SuccessFactors Employee Central and/or Document Management Systems
• Experience in Agile Project Management 
• Experience in cross country, regional and cultural transformation programs
• Able to use and apply key project technologies and planning Tools (e.g Excel, Jira, Teams, SharePoint, Project etc)
• Certification (optional but preferred) : SAP HCM and/or project management and/or product management

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.