Operations Excellence, Senior Manager

This function has 3 main purposes:

• Manage and deploy the OPEX strategy (GXO Way) including deep dives, sustainable turnarounds on sites, data analytics, process analysis, continuous improvement. Scope includes all CE sites.

• Manage, control and actively intervene (when necessary) to achieve the financial impact of the 6-levers annual savings in all CE sites. 

• Deploy & ensure adaptation from sites of the Productivity & Labor planning tools, slotting (XWars, ProductivX) as well as CI tools & methods (Kaizen, Performance management, Lean) to all CE sites.

Key Responsibilities:

• Manage and be in the lead of the 6-Levers for all CE countries together with the country ops directors. Be responsible to successfully achieve the 6-Levers savings for CE.
• Be the lead manager and facilitator of country /site interventions and deep dives to secure 6-levers savings. Weekly follow-up, review & management of the 6-Levers savings target per country - Budget vs Actual.
• Manage the financial impact ($) of the 6-Levers savings. Identify gaps in countries/sites and define quick recovery plans with the countries. Ensure quality PIP in place per site.
• Manage, coordinate, and facilitate the full adoption on Productivity and Labor planning tools (ProductivX, XWars, Slotting) together with all countries. Be the key trainer/facilitator.
• Manage together with the country/site engineers and site managers the Site Maturity program to evaluate and assess the level of OPEX readiness. Deploy the GXO Way strategy
• Transfer knowledge to local CI community on the implementation of changes / new development in processes, tools and applications
• Ensure sites have strong active performance management and CI methods in place (Kaizen, Performance boards, 5S, Visual management) and support the deployment.
• Actively engage in a leading role with CI community to find improvement opportunities and proactive recovery plans in the existing sites PIPs when and if necessary.
• Actively maintain an up-to-date awareness of operational Best Practices and ensure shareability and scalability.
• Manage process improvement projects on a European Contract level in close collaboration with the countries

Position will frequently engage with:

VP Operations Excellence CE , to report progress, escalate issues and propose process improvements

Country OPEX managers, to ensure 6 levers progress & OPEX agenda and support when necessary

Country BU/Site directors to ensure sponsorship and engagement of OPEX agenda.

Continuous Improvement regional community, to coach, follow-up and train on new functionalities

Finance team across countries

Experience & Qualifications Required:

• Typically at least 10 years of experience, including experience as a lead or supervisor, more senior roles require at least eight years of experience, including at least two years of expert or managerial experience.
• Applying comprehensive engineering management principles and practices.
• Applying more standard project management methodologies with a focus on implementing plans to achieve goals. 
• Very good knowledge of Contract logistics operations, financial impact, LEAN & Six Sigma tools
• Understanding of WMS functionalities on all (operations) modules
• Solid understanding of other Automation
• Change management knowledge and experience
• Knowledge and experience with process engineering and improvement methodologies
• Solid financial understanding- controlling
• Ability to influence change at senior management level
• Auditing experience
• Understanding of industry requirements & trends
• Strong analytical skills with the ability to draw conclusions and make appropriate recommendations
• Strong and proven Training and coaching capabilities at desk and floor level in small and large groups
• Excellent training skills
• Leadership skills and ability to motivate and develop individuals and teams
• Solid knowledge of Six Sigma/LEAN tools. Experience leading projects

Interpersonal & Communication Skills:

• Excellent communication skills in English + (French or Spanish or Italian)
• Ability to explain technical topics to management as well as to users
• Excellent presentation skills
• Very good analytical skills
• Active listening
• Influencing skills
• Hands-on mentality
• Team spirit
• Being result oriented, highly motivated, yet pragmatic
• Logical, structured thinking
• Instructional – ability to deliver training in engaging way

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.