Customer Service Manager - 1st Shift
Continue to Grow with GXO.
At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.
1st Shift, Monday – Friday, 8:00am – 4:30pm
Join GXO Logistics, a that is growing fast globally. As the Customer Service Manager, you will engage with key stakeholders in the area to foster strong business relationships, ensure smooth processes and handle related systems. Your years of experience will be utilized maximizing and maintaining clear and frequent communication on every level. If you’re looking for a growth opportunity, join us at GXO.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance and disability.
What you’ll do on a typical day:
• Establish, promote and maintain a culture dedicated to exceptional customer service
• Model and inspire professional response and resolution to all customer inquiries and concerns regarding orders and shipments
• Engage with drivers and fill in for dispatch supervisors when needed; occasionally take driver calls after hours or on weekends to ensure customer needs are promptly addressed
• Train and ensure proper utilization of the transportation management system, and maintain appropriate documentation
• Maintain QMS databases and conduct employee training; update and maintain systems and databases
• Gather and report KPIs on a weekly, monthly and quarterly basis
What you need to succeed at GXO:
At a minimum, you’ll need:
• 4 years of experience in customer service
• 2 years of experience in a warehousing or distribution center environment
• Knowledge of warehouse and transportation operations
• Experience with Microsoft Office
It’d be great if you also have:
• Bachelor’s degree in a related field
• Availability to travel up to 25% of the time to various sites in the area
• 2 years of supervisory/managerial experience
• Experience with EDI and TMW software
• Knowledge of transportation operations and driver management
• Exceptional customer service skills
• Knowledge of DOT and FMCSA regulations
We engineer faster, smarter, leaner supply chains.
We are proud to be an Equal Opportunity employer including Disabled/Veterans.
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.