Contract Manager

Are you a natural relationship builder with a passion for delivering exceptional client service? Do you thrive on driving business growth while ensuring client satisfaction?

Here at GXO, we’re looking for an Account Manager to join our team. In this role, you’ll act as the vital link between our clients and internal teams, ensuring smooth communication, resolving issues promptly, and identifying opportunities to add value. You’ll play a key role in maintaining strong partnerships, monitoring performance, and supporting operational planning. If you’re proactive, commercially aware, and ready to make an impact, we want to hear from you!

Pay, benefits and more:

We’re looking to offer a salary of £45,000 to £52,000 per annum depending on experience. Alongside your pay, you'll benefit from a company pension scheme, 25 days of holiday excluding bank holidays, cycle to work scheme, and access to an employee discount platform covering retail, tech, travel and more. Onsite parking is available, and we’re committed to your growth through training, multiskilling, and clear career progression opportunities. You’ll be part of a supportive team culture that values safety, collaboration, and continuous improvement.

What you’ll do on a typical day:

• Build and maintain strong client relationships through regular meetings, business reviews, and proactive communication to ensure satisfaction and loyalty
• Monitor performance against SLAs and KPIs, escalating issues promptly and working closely with Operations and Planning teams to resolve concerns and maintain compliance
• Identify and act on opportunities for upselling and cross-selling within client accounts, supporting revenue growth and highlighting potential areas for added value
• Ensure accurate invoicing and maintain profit margins, verifying all activities are captured correctly, addressing discrepancies, and supporting financial integrity
• Work closely with clients to obtain detailed forecasts, enabling effective operational planning and ensuring resources align with client requirements

What you need to succeed at GXO:

• Proven experience in account management or client relationship roles, ideally within a fast-paced logistics, service-driven environment
• Strong communication, negotiation, and stakeholder management skills, with the ability to influence and build trust at all levels
• Ability to manage multiple priorities and work collaboratively across teams, ensuring client needs are met effectively and operational plans are supported
• Proficiency in Microsoft Office and excellent organisational skills, with attention to detail and a proactive approach to problem-solving
• Commercial awareness and ability to interpret financial data, ensuring accurate invoicing and maintaining profitability across accounts

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.