Carrier Analyst

Are you passionate about data analysis and logistics? Do you thrive in a fast-paced environment where accuracy and communication are key? If so, this could be the perfect opportunity for you.

We’re looking for a Carrier Analyst to join our GXO Supply Chain team supporting Cygnia at our Northampton site. This is a critical role focused on analysing carrier performance, managing reporting, and being the first point of contact for operational and compliance issues.

This is a full-time, permanent position, working 37.5 hours per week, Monday to Friday from 09:00 to 17:00.

Pay, benefits and more:

We’re offering a salary of £29,000 – £31,000 per annum, plus 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts

What you’ll do on a typical day:

• Analyse daily reports to identify trends and issues, ensuring timely resolution
• Escalate service level concerns and provide insight for team service calls
• Prepare and distribute accurate reports (daily, weekly, monthly, quarterly)
• Act as the link between carriers and client call centres, ensuring clear communication
• Support carrier, client, and supplier meetings, including minute-taking and follow-up

What you need to succeed at GXO:

• Excellent administrative experience, ideally in logistics or carrier management
• Advanced MS Excel skills (VLOOKUP, pivot tables, formulas), plus Outlook, PowerPoint, and Power BI
• Highly organised with strong attention to detail and ability to meet deadlines
• Excellent communication skills, both written and verbal
• Problem-solving mindset with a proactive approach

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.