Credit Specialist

Are you a proactive and relationship-driven Credit Controller looking for your next challenge?

Join our team in Northampton and play a key role in supporting the financial success of the business through effective cash collection and customer account management. This is a Monday to Friday role with an element of hybrid working, offering a great balance between collaboration and flexibility.

You'll take ownership of your ledger, building strong relationships with customers and internal stakeholders to ensure timely collections while maintaining a professional and customer-focused approach. We're looking for someone who can confidently identify and escalate potential collection risks, resolve queries efficiently, and drive positive outcomes that support business cash flow.

Success in this role requires excellent communication, strong attention to detail, and the ability to stay organised while managing a varied workload. If you enjoy problem-solving, taking initiative, and delivering results, we'd love to hear from you.

At GXO, we're committed to developing our people. This role may also offer the opportunity to gain a CICM qualification through our Apprenticeship Scheme (subject to eligibility criteria), helping you further your career in credit management and finance.

Pay, benefits and more:

We’re looking to offer a salary of up to £27,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! 

What you’ll do on a typical day:

• Manage a portfolio of customer accounts, ensuring timely payment collection within agreed credit terms and achievement of collection targets
• Build strong customer relationships through professional phone and email communication, proactively identifying and resolving collection risks
• Investigate and resolve invoice queries, perform account reconciliations, and maintain accurate customer records to minimise payment delays
• Prepare customer statements, reminders, and regular collection status updates, presenting risks and strategies in internal meetings
• Collaborate effectively with internal and external stakeholders, provide team support and holiday cover, and undertake ad hoc duties as required

What you need to succeed at GXO

• Previous Credit Control experience, or a minimum of 3 years’ relevant experience, with a strong understanding of collections and account management
• Excellent communication, negotiation, and relationship-building skills, with the ability to work effectively with customers and colleagues
• Highly organised with strong attention to detail, able to manage competing priorities and meet deadlines in a fast-paced environment
• Proactive, results-driven team player with strong problem-solving skills and a focus on achieving objectives
• Intermediate Excel skills required, and Oracle ERP experience advantageous but not essential

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.