Operations Manager

Are you an experienced operational leader who thrives in a fast‑paced e‑fulfilment environment? Do you enjoy driving performance through people, process and continuous improvement? If you’re ready to take ownership of a key operational area and deliver results for one of our major customers, this could be the perfect opportunity for you.

We’re looking for an Operations Manager to join our GXO Direct team at Cygnia DC7 in Northampton. You’ll be responsible for leading the day‑to‑day warehouse operation on shift, ensuring safety, service, compliance, performance and colleague engagement remain at the highest standards.

This is a full‑time, permanent role, working 14:00–22:00, Monday to Friday (37.5 hours per week).

Pay, benefits and more:

We’re looking to offer a salary of up to £45,000 per annum depending on experience. Alongside your pay, you'll benefit from a company pension scheme, 25 days of holiday excluding bank holidays, cycle to work scheme, and access to an employee discount platform covering retail, tech, travel and more. Onsite parking is available, and we’re committed to your growth through training, multiskilling, and clear career progression opportunities. You’ll be part of a supportive team culture that values safety, collaboration, and continuous improvement.

What you’ll do on a typical day:

• Lead the warehouse operation during your shift, ensuring safe, compliant and efficient running of all processes
• Build strong working relationships with site leaders, stakeholders and customer teams, promoting a one‑team culture
• Drive a high‑performance environment through coaching, development, planning and effective communication
• Ensure daily SLAs, KPIs and productivity targets are met, taking corrective action where required to maintain service excellence
• Champion Health & Safety, manage resource planning, support continuous improvement initiatives, and ensure full operational adherence to SOPs

What you need to succeed at GXO:

• Strong operational management experience within logistics, supply chain or warehouse environments
• A confident communicator with excellent leadership, stakeholder‑management and team‑engagement skills
• Experience managing change, driving performance and supporting colleague development
• Strong commercial awareness, with the ability to analyse data and challenge constructively
• Ability to work under pressure, adapt plans quickly and maintain high standards in a dynamic environment
• Flexible, proactive approach and commitment to delivering outstanding customer service

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.