People Services Director

Lead HR services at scale — and shape how people operations really work.

Based in Northampton with hybrid working, the Director of People Services plays a critical role at the centre of our organisation, leading the strategy, governance and delivery of HR services for around 60,000 employees across the UK & Ireland.

Operating in a fast‑paced third‑party logistics environment, this role blends strategic leadership with strong operational discipline — owning shared services, HR systems, compliance, immigration, payroll interfaces and vendors — to deliver efficient, employee‑centric and fully compliant HR services.

Working in close partnership with HR leadership, Finance, Legal and Technology, you’ll drive measurable improvements in employee experience, service excellence and operational effectiveness while supporting the organisation’s wider logistics strategy.

Pay, benefits and more:

We’re looking to offer a competitive salary and 25 days annual leave (plus bank holidays). Your benefits package includes a company car or car allowance, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! 

What you’ll do on a typical day:

• Leadership & Governance – Senior leader of People Services, Compliance, Systems and Change teams, owning the HR Operations budget and delivering scalable, high‑impact services at pace
• People Services Strategy – Define and evolve the end‑to‑end People Services model, driving consistent, efficient and employee‑centric delivery across the full employee lifecycle
• Compliance & Risk – Own UK HR governance, employment law, SOX audits, ER risk and UKVI sponsorship, translating regulation into robust, data‑led operations
• Senior Stakeholder Partnership – Influence senior HR, Finance, Legal, Technology and global partners, turning HR operational insight into clear business decisions
• Integration, Change & Capability – Lead HR integration through acquisition and change, simplifying processes and building high‑performing, accountable HR operations teams

What you need to succeed at GXO:

• Senior HR Operations Leader – Proven leader of HR Operations or Shared Services in large, complex organisations (25,000+), driving performance across high‑volume teams
• Compliance & Risk Expert – Deep knowledge of HR governance, employment law and SOX controls, operating with rigour, integrity and risk discipline
• Executive Influencer – Trusted partner to senior leaders, influencing outcomes across functions with clarity, credibility and commercial insight
• Operational & Systems Savvy – Experience in logistics or operational environments, with exposure to global HR operations and HRIS platforms such as Workday, SAP or Oracle
• Qualified, Hands‑On Strategist – Degree qualified (CIPD Level 7 / SHRM‑SCP preferred), combining strategic thinking with operational grip, a customer‑first mindset and continuous improvement focus

 We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.