Customer Service

Do you thrive on providing excellent customer service? Do you want to move into the world of logistics? We want to hear from you!

Here at GXO Logistics, we’re recruiting a Customer Service Advisor to join our team in Peterborough.

You’ll provide our customers with an efficient service by working to resolve any queries they might have. You’ll complete all administrative tasks, answer customer queries, and ensure all enquiries are resolved within agreed timeframes. The successful candidate is expected to maintain positive working relations with both client and site operational and management teams.

Joining us on a permanent, full-time basis, you will be working Sunday to Thursday, 06:00am to 14:00pm.

Pay, benefits and more:

We’re looking to offer a salary of £23,000 per annum and 25 days holiday (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

• Answer customer queries with accuracy and in a timely manner over the phone and via email

• Liaise with carriers for booking in of inbound goods, and despatch via Nominated Carriers, within agreed operational windows.

• Liaise closely with the operations teams to fulfil customer requests

• Collate and produce reports and KPIs on a daily, weekly, and monthly basis

What you need to succeed at GXO:

• Previous experience working within a customer service team

• Experience of dealing with transport networks

• Previous administrative experience/report production

• Confident and highly motivated with an excellent teamwork ethic

• Good English verbal and written communication

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.