Customer Service Rep II - Tuesday - Friday 1:30pm - 9:00pm

Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. 

Customer Service Rep II - Tuesday - Friday 1:30pm – 9:00pm

Job Summary: This position is responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.  Must be fluent in both written and spoken English and French.

Essential Functions: 

• Provide, translate, or communicate information in both English and French.
• Understands basic administrative functions of Customer Service area
• Able to handle routine customer calls and appropriately escalates complex issues to the next level of management
• Must be able to research customer inquiries and resolve issues in a timely manner.
• Communicating courteously with customers by telephone, e-mail and face-to-face;
• Investigating and solving customers' problems (these may be more complex or long-standing problems)
• Producing documentation/written information for customers when requested
• All other tasks as required

Scope and Accountability:

• Completes tasks that are generally routine. Applies basic technical and procedural knowledge; some formal training or experience is required to perform the job effectively. Follows detailed and defined rules/instructions and applies simple judgment to solve problems.

• Completes tasks by following pre-established procedures. For personnel handling products regulated by Good Manufacturing Practices (GMP), additional accountabilities and responsibilities are outlined in training requirement documents

Qualification Requirements:

Knowledge: HS Diploma or equivalent.

Skills: 

• Understands basic administrative functions of Customer Service area
• Able to handle routine customer calls and appropriately escalate issues to the proper management level for timely resolution
• All other tasks as required.
• Professional telephone skills
• Able to function effectively in a fast-paced environment
• Good interpersonal, written and oral communication skills
• Microsoft Office – Word, Excel

Experience: 0-2 years professional experience.

Physical Demands and Work Environment:

Physical Demands:  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands or finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The duties of this job are performed in both an office environment and a light industrial environment, thereby experiencing some minor to moderate level of noise due to office equipment and industrial equipment.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Review GXO's candidate privacy statement here. 

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to accommodations@gxo.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Accommodation email must include:
•    Your name
•    Job title with location (city/province) and requisition ID

•    A clear description of the disability accommodation that you are seeking