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Lead Analyst, ServiceNow (HR Tech)

 

Logistics at full potential. 

 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

 

As the Lead Analyst, HR Technology, you will serve as the technical leader for the design, development, and ongoing optimization of GXO’s ServiceNow HR Service Delivery (HRSD) platform, including Employee Center Pro. You will partner closely with HR, IT platform owners, and business stakeholders to deliver secure, scalable, and user-centric solutions that support GXO’s global HR roadmap.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

 

What you’ll do on a typical day:

  • Lead the technical design and architecture of HRSD solutions, including HR Case Management, Knowledge Management, Employee Center Pro, and Lifecycle Events
  • Develop, configure, and customize HRSD using ServiceNow best practices, including advanced scripting (JavaScript, Glide) and Flow Designer
  • Build and maintain custom Employee Center Pro widgets and pages using HTML, CSS, AngularJS, and React as needed
  • Design and implement integrations between ServiceNow HRSD and external systems (e.g., SuccessFactors, Kronos, Cornerstone) using Integration Hub and APIs
  • Provide technical leadership through code reviews, platform security enforcement (ACLs), and performance optimization
  • Partner with HR stakeholders, Business Analysts, and IT teams to translate business requirements into technical solutions
  • Lead HRSD upgrades, remediation efforts, testing, and ongoing platform maintenance
  • Troubleshoot and resolve complex technical issues to ensure platform stability and performance
  • Configure and support Employee Center Pro, Virtual Agent, mobile applications, chat, surveys, and related HRSD components
  • Drive adoption, continuous improvement, and knowledge sharing with HRSD business owners and junior developers

 

What you need to succeed at GXO:

At a minimum, you’ll need:

  • Bachelor’s degree in Computer Science, Information Technology, or equivalent related work/military experience
  • 7+ years of hands-on ServiceNow development and configuration experience
  • 4+ years of dedicated experience supporting ServiceNow HR Service Delivery (HRSD)
  • Expert proficiency in JavaScript, HTML, CSS, and ServiceNow Glide scripting
  • Strong experience building custom workflows, scoped applications, and integrations using Flow Designer and Integration Hub
  • Proven ability to manage platform upgrades, security standards, and multiple priorities in a fast-paced environment

It’d be great if you also have:

  • ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist – HRSD (CIS-HRSD)
  • Experience with ServiceNow GenAI features and dynamic translations
  • Experience supporting global, multi-country environments with GDPR and data privacy considerations

We engineer faster, smarter, leaner supply chains.

 

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

 

We are proud to be an Equal Opportunity employer including Disabled/Veterans.


GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. 

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