Senior Director, Account Management

Logistics at full potential. 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

 As the Senior Director, Account Management (Divisional Lead), you will serve as a senior leader responsible for overseeing account management activities across a division. You will lead a team of account managers, foster strategic partnerships, and act as a trusted advisor to Division Presidents. Your role will be pivotal in driving customer satisfaction, retention, and growth through strategic oversight and operational excellence.  In addition to leadership responsibilities, you may personally support selecting high-priority or strategic accounts to ensure exceptional service and strengthen key relationships.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

• Lead, coach, and develop a high-performing team of account managers, fostering a culture of accountability, collaboration, and continuous improvement
• Serve as the primary liaison between the Account Management team and Division Presidents, ensuring alignment on business goals, customer priorities, and growth strategies
• Champion Voice of Customer (VOC) initiatives to enhance customer experience and drive continuous improvement across the division
• Establish and execute division-level account strategies to drive penetration, retention, and commercial success
• Partner closely with Operations to ensure service level agreements (SLAs) are met and customer expectations are consistently exceeded
• Oversee commercial activities including work order completion, renewal negotiations, Accounts Receivable aging, pricing discussions, etc.
• Act as a second-line negotiator to reinforce and guide team members through complex or escalated commercial discussions
• Build and nurture relationships across departments to support successful internal and external initiatives
• Steer RFQs/RFPs/RFIs, and support customer strategy and budget planning

What you need to succeed at GXO:

At a minimum, you’ll need:

• Bachelor’s degree or equivalent related work or military experience
• 10+ years of progressive experience in account management, with a strong preference for at least 3 years in leadership capacity, demonstrating the ability to guide teams and influence strategic outcomes
• Demonstrated success in leading strategic customer initiatives and managing complex relationships
• Strong strategic thinking and business acumen with a proven ability to drive commercial value
• Superior customer relationship management and negotiation skills
• Experience in pricing strategy, RFP responses, work order creation, and development of SOWs
• Highly collaborative mindset with the ability to influence and align cross-functional teams
• Proven leadership skills with the ability to coach, mentor, and develop high-performing teams
• Excellent verbal and written communication skills; ability to present clean, organized, and thorough information appropriate for executive audiences

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.