Operations Administrator

Are you an organised and detail‑driven administrator who enjoys supporting fast‑paced operations?

Do you take pride in maintaining accurate data, robust processes and strong customer relationships?
Are you looking for a role where your administrative support plays a key part in operational excellence?

Here at GXO, we’re recruiting for an Operations Administrator to support our Segen operation at Medway. This is a full‑time, permanent role, working Monday to Friday, 09:00 – 17:00, where you’ll provide vital administrative and quality support to the warehouse operation, helping to drive continuous improvement while maintaining strong customer relationships.

Pay, benefits and more:

We’re looking to offer a salary of up to 29,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts

What you’ll do on a typical day:

• Complete root‑cause analysis for quality issues raised through customer quality logs
• Manage and raise transport‑related claims, ensuring timely resolution
• Maintain and audit SOPs, SSOWs and training materials, raising non‑conformances where required
• Manage the site training matrix, ensuring colleague training records are accurate and up to date
• Support general site administration, including order requests and operational hours checks

What you need to succeed at GXO:

•  Previous experience in an administrative or operational support role
• Strong attention to detail with the ability to work accurately under pressure
• Confident communication skills and the ability to build effective relationships
• Good working knowledge of Microsoft Excel and Word (Visio desirable)
• A proactive, flexible approach with a focus on continuous improvement

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.