Business Support Manager

Logistics at full potential

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

To support our growing presence in Europe, we are looking for a Business Support Manager to join our team in Roermond, the Netherlands. As a Business Support Manager you provide Operations and Account support. You serve as point of contact for Customer and GXO Operations regarding systems and processes. You will manage projects of diverse team including transport planners, customer service, key users, data analysts and inventory and process controllers. You are resolving issues, determine root cause, and implement solutions.

What you do on a typical day

1. IT Support & Development

• Lead the IT Support team, including Data Analysts and Key Users, to ensure system reliability and data integrity.
• Collaborate with internal and external IT teams to develop and implement system enhancements.
• Drive digital transformation initiatives and automation projects across departments.
• Ensure effective use of WMS, TMS, and ERP systems, and support user training and troubleshooting.

2. Operational Support:

• Manage the Process Controllers and Customer Service teams to ensure accurate process monitoring and high service levels.
• Oversee the development and implementation of SOPs and KPIs to improve operational performance.
• Act as a liaison between operations and support functions to ensure alignment and responsiveness.
• Monitor and analyse operational data to identify trends, risks, and opportunities for improvement.

3. Transport Management:

• Supervise the Transport Planners to ensure efficient and cost-effective transport planning.
• Collaborate with carriers and logistics partners to optimise delivery performance and cost.
• Ensure compliance with transport regulations and customer requirements.

4. Data Analysis & Process Improvement:

• Work closely with Data Analysts to interpret operational data and generate actionable insights.
• Use dashboards and reports to identify bottlenecks, inefficiencies, and improvement opportunities across departments.
• Lead initiatives to implement data-driven changes in operational processes, enhancing productivity and service quality.
• Promote a culture of data literacy and evidence-based decision-making within the support teams.

5. Leadership & Strategy:

• Provide strategic direction and daily leadership to all Business Support teams.
• Foster a culture of continuous improvement, innovation, and accountability.
• Develop and manage departmental budgets, resources, and performance targets.
• Report regularly to senior management on departmental performance and improvement initiatives.

• Responsible for accomplishing results through management of multiple teams or senior professionals.
• Exercise control over resources, policy formulation and planning.
• Establish operational objectives for managers across related areas.
• Support day to day management activities: lead major customer projects as the GXO representative.
• Participate in daily error call and represent GXO Operations.
• Identify root cause for variances and close these gaps.
• Responsible for accomplishing results through management of multiple teams or senior professionals.
• Support day to day management activities: o Lead major customer projects as the GXO representative.
• Lead the design of GXO solutions to support customer requirements:  Design changes,  Process changes and BRD development.

What you need to succeed at GXO  

• Solid background in logistics and supply chain (3PL background is a plus)
• Previous people management experience
• Previus experience in transport management and leading cross-functional projects 
• Strong stakeholder management skills, analytical skills, strategic approach and ability to analyze trends, forecast and plan 
• Strong communication skills (verbal and written) in English. Dutch is an advantage

What we offer you

• A dynamic organization, in which space for personal input and development is central
• Managing your own success and the necessary support in your development
• A position with a lot of responsibility, in which no day is the same
• A pleasant working atmosphere with nice colleagues in logistics

 Unlock the potential of your future!

Your future work environment

You will work in an informal and dynamic environment with motivated colleagues. We provide cutting-edge supply chain solutions to the world’s most successful companies. Our work is important, competitive and satisfying. We’re growing worldwide, and we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you’re ready to give us your best, let’s talk. We’d like to invest in you.

Our ultimate vision

Create game-changing opportunities for the world’s best companies.

Want to know more about GXO?

Check our YouTube channel: Logistics at Full Potential - YouTube - www.gxo.com

In short, this is the next place you want to work! 

For further information you can contact Magda Rejman (Corporate Recruiter), you can reach her on magda.rejman@gxo.com        

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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