Key User II

Logistics at full potential

Are you passionate about IT support within a logistics environment and eager to be a key link between operations and the Warehouse Management System? Do you enjoy being the first point of contact for users, providing solutions, training, and continuous improvements?

Then we are looking for you as a Key User II in Roermond!

What you do on a typical day

• Provide first-line (Tier 1) IT support for the Warehouse Management System (WMS)
• Troubleshoot WMS issues, analyze root causes, and report or escalate when necessary.
• Identify and propose system or process enhancements and contribute to continuous IT improvement.
• Convert functional requests into IT solutions; when required, forward requests to the central IT department or IT vendors.
• Develop and maintain local IT processes, application manuals and work instructions.
• Train end users on system functionalities and best practices.
• Collaborate with Site Management, the central IT team, and external IT vendors to ensure operational continuity.
• Work in accordance with GXO Health & Safety standards and actively contribute to a safer workplace.
• Support environmental initiatives by promoting the reduction of resource usage and emissions.

What you need to succeed at GXO

• MBO in Supply Chain, IT or equivalent.
• At least 3+ years of experience in a similar technical support role.
• Strong communication skills in English.
• Ability to work in a multicultural and international environment.
• Self-driven, disciplined, resilient and proactive.
• Strong analytical mindset and capable of working under pressure.
• Solid technical understanding and willingness to continuously develop.
• Ability to deliver high-quality support to internal stakeholders.

What we offer you

• Annual gross salary between €42,720.57 – €68,701.74.
• A dynamic environment where your input matters and professional development is key.
• A role with significant responsibility and strong involvement with operations.
• A positive working atmosphere with great colleagues.

Your work environment

Working at GXO Logistics means joining a dynamic and international organization with plenty of room for personal input and growth. GXO provides advanced supply chain solutions for leading companies in industries such as e‑commerce, food & retail, and industrial multinationals.
In the BeNe region, GXO operates from more than 30 locations with headquarters in Eindhoven (NL).

Interested?

Apply via the button and upload your most recent CV.
For more information, you can contact Angel Roman, Corporate Recruiter, at angel.roman@gxo.com.

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GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.