IT Client Support Analyst

Logistics at full potential. 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

SHIFT- Monday- Friday 7:00 a.m.- 5:00 p.m. Overtime and Wekend Based on Need

IT Technical Support

Responsibilities

• Responsible for ensuring operational readiness of RF environment to include RF guns, pick carts and access points
• Maintain inventory of equipment including guns, batteries for pick carts and chargers
• Assign/receive equipment from users while maintaining detailed documentation
• Inspect and test computer workstations to determine operational readiness
• Perform onsite repairs for equipment capable of tracking end of life cycles and warranties
• Work with offsite vendors for equipment repair
• Configure and troubleshoot RF guns, pick carts, computers and printers
• Perform reimaging of computer/laptops
• Perform requests through ticketing system
• Run cabling with ability to terminate utilizing RJ45 connectors as needed
• Mount AP as needed
• Ability to maintain vendor relationships and conduct in a professional manner
• Maintain procurement, spending requests and purchase orders for equipment

Qualifications

• High School diploma or equivalent, Required
• 3-4 years of experience with RF infrastructure in a distribution center environment
• 1-2 years of experience with wireless infrastructure
• 3-4 years of experience with RF equipment repairs, including RF guns, batteries and chargers
• 3-4 years of experience with computer repairs, including support of Windows 10
• Ability to operate scissor lift
• Ability to lift up to 80 pounds 
• Familiar with Hip printers, CT45 Honeywell devices and configuring RF guns
• Ability to run Data drops within the Warehouse

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.