Supervisor, IT User Support

Logistics at full potential. 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

As the Supervisor of IT User Support, you will be responsible for supporting and maintaining the IT infrastructure at GXO Supply Chain warehouses, plants and distribution facilities in North America. You will interface directly with other GXO employees and customers and provide excellent customer service, prioritization, responsiveness and technical knowledge. Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations.

Pay, benefits and more.

The annual salary range for this role is $72,338 - $90,422. GXO, in good faith, believes this is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California. This rate may be modified in the future. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and other benefits to eligible employees. You can apply for this role by clicking on the Apply now button at the bottom of this posting (or through the Employee Job Hub if you are a current GXO employee). Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

What you’ll do on a typical day:

• Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement (SLA), including responding to high-priority outages outside of normal business hours
• Escalate outages in accordance with our SLA and work as the liaison between site leadership, IT leadership and other technical teams during outages
• Prioritize regular workload, special tasks and concurrent projects while allocating time and resources to ensure work is completed accurately, efficiently and timely
• Ensure all systems are operating as efficiently and productively as possible; escalate issues to appropriate leadership/technical teams as needed
• Lead local project management for site technical refreshes, end-user equipment deployments for expansions and end-user equipment deployments for site startups
• Identify opportunities to increase accuracy to optimize resources; develop, recommend and implement solutions
• Make technical recommendations to site leadership about problems, projects and releases

What you need to succeed at GXO:

At a minimum, you’ll need:

• Bachelor's degree or equivalent related work or military experience
• 3 years of experience supporting a corporate, warehouse or networked computer environment
• Willingness to work a variety of shifts, which may include weekends

It’d be great if you also have:

• Supervisory experience in a fast-paced contact center environment
• Ability to troubleshoot and configure Windows PCs and tablets, RF devices and other handheld terminals
• Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners
• 7 years of experience installing, troubleshooting and supporting corporate AV equipment, building, deploying and troubleshooting desktop computers in a corporate environment
• 7-10 years of experience supporting Microsoft Windows OS and  telephony equipment

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.