IT Key Users Manager

Our team in Trecate, Italy,  is growing! 


Would you like to continue your professional career in a dynamic and international organization with an exciting environment? Do you have experience in Logistics and IT and as a Team Leader? Our Engineering team in Trecate is looking for a Key User Manager. Keep reading the details!




•    Responsible for activities relating to assistance on applications in the event of program errors or malfunctions;
•    Supervisions the management of major hardware (HW) and software (SW) criticalities;
•    Analyzes operational needs and provides technical support to the relevant operational departments for the implementation of new processes;
•    Produces the necessary documentation useful for requesting new developments;
•    Proposes new IT solutions or changes to processes useful for improving operational activities;
•    Supervises the execution of warehouse management tests for new developments in collaboration with the Information and Communications Technology (ICT) central management;
•    Supervises and manages, where necessary, tickets for bug fixing;
•    Offers delivery/programming assistance on the development of new implementations and related releases, monitors work progress, compliance with priorities and delivery times;
•    Directly manages customer relations for SW issues, for new implementations/improvements/projects;
•    Evaluates and manages ICT projects in terms of effectiveness, efficiency, costs, probability of realization and impact on the planned budget, coordinating with the various functions involved;
•    Coordinates Key Users and their respective teams, motivating and supporting them in achieving their respective objectives;
•    Carries out its business in compliance with workplace safety regulations (Legislative Decree 81/08) and safety procedures intended as protection of company assets;

•    Preferable Diploma in Computer Science or Degree in Engineering/Computer Science;
•    At least 5 years of previous experience, preferably in a logistics or consultancy environment;
•    Excellent knowledge of the Office package and familiarity / passion for IT issues;
•    Knowledge of Windows client/server environment;
•    Knowledge of networking infrastructure;
•    Knowledge and operational skills on MS SQL/Oracle databases;
•    Fluency in English;
•    High problem solving skills, good interpersonal and communication skills, aptitude for team work, stress management, flexibility, time availability.

What we offer:
The type of contract and working hours will be discussed in more detail during the interview.
Willingness to work also on shifts and Saturday and Sunday depending on the specific business needs of the site is requested.
Important is the ability to reach the place of work autonomously within the scheduled hours.
An insertion plan will be drawn up for the function ad hoc with respect to the role to be filled.


For more information please contact Patricia Guisado (Corporate Recruiter), she can be reached via email:



Apply via the button and leave your recent CV + motivation letter.


“We engineer faster, smarter, leaner supply chains.”




GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.