Teamleader Business Support

Logistics at full potential

Do you have a passion for managing logistics processes and do you feel at home in a varied and dynamic job at one of the largest logistics service providers in the Netherlands? Are you someone who likes to make a difference and who is strong in leadership? Join us as a Business Support/Customer Service Teamleader in Venray!

What will you do on a working day:

As Customer Service/Business Support Teamleader you provide functional leadership to different departments. You are concerned with making improvements in the process to better respond to the wishes of the organization and the customers and you pay attention to your employees. The work is on a day shift and you report to the Business Support Manager.

The tasks of Business Support Teamleader consist of:

• Oversee and manage key departments, especially Customer Service, and including Stock Controllers.
• Provide support to departments in their daily business activities.
• Conduct regular meetings with customers to ensure alignment and satisfaction.
• Handle escalations from both team members and customers to resolve issues effectively.
• Monitor and manage key performance indicators (KPIs) and perform on-site calculations.
• Act as the first line of support for internal teams, assisting with daily volume tracking and operational planning.
• Oversee transport planning, including carrier management and addressing customer complaints related to carriers.
• Manage two customers with distinct structures, requiring adaptability and dynamic problem-solving skills.
• Ensure smooth operations across diverse environments, being mindful of their unique organizational setups

What do you need to be successful as a Customer Service/Business Support Teamleader?

• Experience in a similar role of people management
• Experience in stock controll and related activities
• Experience with Warehouse Management Systems (WMS)
• Advance level of MS Office, espcially in Excel
• Experience with Power BI is a great advantage 
• Strong communication skills in English (spoken and written), Dutch is a plus

Your work environment:

Working at GXO Logistics means working in a dynamic and international organization. An exciting environment with plenty of room for personal input and development. Employees at GXO Logistics are in control of their own success. Whatever your position at GXO Logistics, you face new challenges every day, allowing you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.

In short, this is the next place where you want to work!

For more information, please contact Julia Gerrits (Corporate Recruiter) at julia.gerrits@gxo.com

Interested?

Apply via the button and leave your recent CV + motivation letter.

Want to know more about GXO Logistics? Watch the video below or visit our website gxo.com
https://www.youtube.com/watch?v=3P7NC8gl3bg

Unlock the potential of your future!

Acquisition in response to this vacancy is not appreciated.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.