Customer Service Officer

Logistics at full potential

Team work, customer service, problem solving, communication – if these are all skills you possess, then you could be our next hire!

We have a vacancy for a dedicated Customer Service Officer to join our team based in Wessem. For this role, you will be processing orders, preparing correspondence and fulfilling customer needs within a busy logistics environment, so excellent communication skills are required along with the ability to think on your feet and work as part of a team.

What You Do On a Typical Day

• Be the first point of contact for customer queries — whether it's by phone, email, or face-to-face — and make every interaction a positive one
• Investigate and resolve issues with care and efficiency, ensuring our customers feel heard and supported
• Keep accurate records of customer interactions, helping us continuously improve how we serve
• Use your initiative to handle routine queries and know when to escalate more complex matters
• Create clear and helpful documentation when customers need written support or follow-up
• Collaborate with managers and teams to suggest improvements and enhance the customer experience
• Champion safety by following GXO’s health & safety standards and contributing to a safe workplace for everyone
• Support sustainability efforts by helping reduce our environmental impact and contributing to green initiatives
• Drive continuous improvement by staying aligned with legal standards and GXO’s commitment to excellence

What You Need To Succeed At GXO

• Minimum required education: Intermediate Vocational Education in logistics, supply chain management or equivalent
• Knowledge of customer service processes within a logistics environment is required
• Strong customer and internal communication skills are a must
• Excellent oral and written skills in the English essential, with Dutch desirable
• String proficiency in Microsoft Excel is essential for data management, reporting and daily customer service operations
• You are communicative, a team player, accurate and stress resistant

What We Offer You

• Market-based salary based on your experience
• A dynamic organization, in which space for personal input and development is central
• Managing your own success and the necessary support in your development
• A position with a lot of responsibility, in which no day is the same
• A pleasant working atmosphere with nice colleagues in logistics

Unlock the potential of your future!

Your work environment

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organisation.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).

Want to know more about GXO Logistics?

Watch the video below or visit our website www.gxo.com

https://www.youtube.com/watch?v=3P7NC8gl3bg

In short, this is the next place you want to work!

For more information, please contact Sharon Bird, Corporate Recruiter, she can be contacted via email at: Sharon.bird1@gxo.com

Interested?

Apply via the button and leave your recent CV

Acquisition in response to this vacancy is not appreciated.

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GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.