Account Manager

Working as an Account Manager at GXO Logistics - Zellik

Are you an experienced Account Manager ability to play a pivotal role in driving customer satisfaction, retention, and growth within assigned accounts, serving as a strategic partner while promoting the organization's interests and objectives. This role is based in Zellik

The Account Manager is responsible for managing and nurturing relationships with customers to ensure satisfaction, retention, and growth opportunities within their assigned accounts. Working closely with the Business Unit (BU) for supporting and coordinating efforts to achieve mutually beneficial outcomes.

• Previous experience in Strong Customer relations is required
• Experience in delivering Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR’s) and Strategic Business Reviews (SBR)
• Clear focus on Continuous Improvement and demanding situations
• Must have managed large multiple accounts previously
• Fluent in English and Dutch is essential, French is of benefit
• Due to the Nature of the role, you MUST be a driver

What you do on a typical day

• Collaborate with Business Units to conduct SWOT analyses for assigned accounts.
• Develop and execute strategic account plans in conjunction with stakeholders, defining

objectives, tactics, and timelines based on SWOT analyses.

• Facilitate Quarterly Business Reviews (QBR) and Strategic Business Reviews (SBR) to review performance, address challenges, and identify improvement opportunities and participate Monthly Business Reviews (MBR) together with BU.
• Monitor and track Key Performance Indicators (KPIs) to assess account health and performance, addressing deviations from targets with Business Units.
• Support continuous improvement initiatives to enhance processes, workflows, and customer experiences within assigned accounts.
• Identify and pursue growth opportunities within accounts, collaborating with internal teams to deliver innovative solutions and value-added services.
• Maintain a repository of best practices and innovative solutions to promote sustainability and environmental initiatives within accounts.
• Coordinate and analyze customer surveys to gather feedback, driving improvements and enhancing customer satisfaction.
• Organize Quarterly Account Management Meetings (QAMM) with BUs & customers provide an opportunity to review performance, address concerns, and strategize for future initiatives, fostering strong relationships and driving business success.
• Organize and participate in customer events to cultivate relationships, showcase offerings, and gather feedback on products and services.
• Oversee contract renewals and negotiations, ensuring alignment with customer expectations and company objectives. Provide support to Business Units for required communication during the renewal process and other commercial-related topics.
• Collaborate closely with Business Units to define specific tasks and involvement requirements for each account, ensuring alignment with overall BU objectives and strategies.
• Align with customer goals and strategies, fostering relationships as necessary.
• Ensure CRM is updated as require
• Effectively communicate with Business Units to ensure overall customer objectives are met.
• Communicate and enforce company and site policies and values.
• Encourage self-development by assigning project work, measuring performance improvement, and increasing responsibility to foster a culture of Customer/GXO engagement.
• Work safely as per GXO Health & Safety trainings, standards, procedures and processes and actively contribute to a safer work environment for colleagues and visitors.
• Contribution to structural reduction of negative environmental impact from usage of natural resources (a/o energy, water, fuel) and from emissions (waste, carbon) and to contribute to environmental performance initiatives

 What you need to succeed at GXO 

• Previous experience in Strong Customer relations is required
• Experience in delivering Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR’s) and Strategic Business Reviews (SBR)
• Clear focus on Continuous Improvement and demanding situations, in a calm manner
• Must have managed large multiple accounts previously
• Fluent in English and Dutch is essential, French is of benefit

What we offer you

• Competitive salary, bonus, car and other company benefits
• The direction of your own success and the necessary support in your development
• A new challenge in an entrepreneurial, multi-cultural open and informal organizational culture

Unlock the potential of your future!

Your work environment

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organisation.

 GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).

Want to know more about GXO Logistics?

Watch the video below or visit our website  www.gxo.com

https://www.youtube.com/watch?v=3P7NC8gl3bg

In short, this is the next place you want to work!

For more information, please contact Debbie Haywood Corporate Recruiter, who can be reached by debbie.haywood@gxo.com

Interested?

Apply via the button and leave your recent CV

Acquisition in response to this vacancy is not appreciated

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.