Account Manager
What does your day look like as a Account Manager within GXO
You will play a pivotal role in driving customer satisfaction, retention, and growth within assigned accounts, serving as a strategic partner while promoting the organization's interests and objectives. You are responsible for managing and nurturing relationships with customers to ensure satisfaction, retention, and growth opportunities within their assigned accounts. Working closely with the Business Unit (BU) for supporting and coordinating efforts to achieve mutually beneficial outcomes. In this role you will report directly to the Head of Account Management BeNe.
- Collaborate with Business Units to conduct SWOT analyses for assigned accounts.
- Develop and execute strategic account plans in conjunction with stakeholders, defining objectives, tactics, and timelines based on SWOT analyses.
- Facilitate Quarterly Business Reviews (QBR) and Strategic Business Reviews (SBR) to review performance, address challenges, and identify improvement opportunities and participate Monthly Business Reviews (MBR) together with BU.
- Monitor and track Key Performance Indicators (KPIs) to assess account health and performance, addressing deviations from targets with Business Units.
- Support continuous improvement initiatives to enhance processes, workflows, and customer experiences within assigned accounts.
- Identify and pursue growth opportunities within accounts, collaborating with internal teams to deliver innovative solutions and value-added services.
- Maintain a repository of best practices and innovative solutions to promote sustainability and environmental initiatives within accounts.
- Coordinate and analyze customer surveys to gather feedback, driving improvements and enhancing customer satisfaction.
- Organize Quarterly Account Management Meetings (QAMM) with BUs & customers provide an opportunity to review performance, address concerns, and strategize for future initiatives, fostering strong relationships and driving business success.
- Organize and participate in customer events to cultivate relationships, showcase offerings, and gather feedback on products and services.
- Oversee contract renewals and negotiations, ensuring alignment with customer expectations and company objectives. Provide support to Business Units for required communication during the renewal process and other commercial-related topics.
- Collaborate closely with Business Units to define specific tasks and involvement requirements for each account, ensuring alignment with overall BU objectives and strategies.
- Align with customer goals and strategies, fostering relationships as necessary.
- Ensure CRM is updated as require • Effectively communicate with Business Units to ensure overall customer objectives are met.
- Communicate and enforce company and site policies and values.
- Encourage self-development by assigning project work, measuring performance improvement, and increasing responsibility to foster a culture of Customer/GXO engagement.
What do you need to succeed as Account Manager within GXO:
- Bachelor or Master degree, e.g., in logistics, engineering, operations management, supply chain management or business administration.
- Account management experience in 3PL providers, preferably experience of a complex, fast moving warehouse environment at Managerial level
- Adaptable and be able to work within a rapidly changing environment
- Excellent people management and communication skills
- Good ability to build & maintain relationships
- Excellent organisational and problem-solving skills
- Drive to meet business, team and individual goals
- Demonstrate and apply cost control focus
- Well-organised and conscious with a flexible approach
- Proficient in Excel, Word and PowerPoint
- Good analytical and numerical skills with a high level of attention to detail
- Excellent time management skills
- Experience of participating in committees, forums, small projects, or workshops
- Flexible approach to working hours required
- Focus on customer relationship
What we offer you:
- A varied job, working for and with the biggest brands worldwide, where no working day is the same.
- A pleasant working atmosphere with plenty of room for personal input
- A competitive salary, bonus, company car, smartphone and laptop
- Room for development, both during your work and by following courses or training via our GXO-University
Your future work environment
Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment where there is plenty of room for personal input and development. GXO Logistics employees are in charge of their own success. No matter what your role is at GXO Logistics, every day you face new challenges that allow you to develop to your full potential. We support you in your development, so that you can contribute to the entrepreneurship of our organization.
Customer satisfaction, employee personal growth, and sustainability are at the heart of GXO Logistics' business philosophy. Today, this ambitious company is one of the top 3 logistics service providers in the world.
In short, this is the next place you want to work!
For more information, please contact Julia Gerrits (Corporate Recruiter), who can be reached via Julia.Gerrits@gxo.com
Interested?
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GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.